Brighton and Hove City Council (202307465)
The complaint is about the landlord’s handling of the resident’s: Reports of multiple leaks resulting in damage to the property. Associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Chelmer Housing Partnership Limited (202307215)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) including dumping of rubbish by a neighbour. Complaint handling.
Clarion Housing Association Limited (202312853)
The complaint is about the landlord’s handling of the resident’s: Reports of poor cleaning, caretaking and maintenance of the property and its surrounds. Associated formal complaint.
Colchester City Council (202343106)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and related window repairs. Repairs to the intercom. Reports of excessive dust in the property. The Ombudsman has also considered the landlord’s handling of the associated complaints.
Haringey London Borough Council (202233543)
The complaint is about the landlords handling of: The resident’s reports that its records incorrectly showed that her property had 3 bedrooms. A door replacement. The Ombudsman has also investigated the landlord’s complaint handling.
Home Group Limited (202300402)
The complaint is about the landlord’s handling of the resident’s complaints about: Increases in rent. The landlord’s setting of a fixed service charge. The landlord’s implementation of an unacceptable behaviour agreement. The standard of communal garden and grounds maintenance. The standard of communal cleaning. The landlord’s complaint handling.
Hyde Housing Association Limited (202417483)
The complaint is about the landlord’s handling of: Repairs to the communal lift. The resident’s report of repairs within her property.
London & Quadrant Housing Trust (L&Q) (202306793)
The complaint is about the landlord’s handling of the resident’s: Rehousing application on medical grounds. Formal complaint.
London & Quadrant Housing Trust (L&Q) (202308080)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks into the kitchen. Associated formal complaint.
London Borough of Newham (202301675)
The landlord’s response to the resident’s complaint about staff and contractor conduct during refurbishment works to the property, and a gas safety incident.