All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident about the property condition when let and multiple outstanding repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s report of mould in the property. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
The resident’s complaint is about the landlord’s handling of repairs following water ingress at the property. This Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: the resident’s queries relating to service charges. the subsequent complaint.
The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord's handling of the resident’s reports that the neighbours overgrown garden had damaged her fence. The Ombudsman will also investigate the landlord's handling of the resident’s associated complaint.
The complaint is about the landlord’s response to the resident’s: Reports of a leak from the toilet. Concerns about staff conduct.
The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of: Repairs to a bedroom light switch. Leaks in her home which caused damp and mould.
The complaint is about the landlord’s handling of: A valuation following a Right to Acquire application. The information it provided on its fees. The associated complaint.