One Housing Group Limited (202404213)
The complaint is about the landlord’s handling of: Reports of noise nuisance. Request for improved soundproofing.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Origin Housing Limited (202321037)
The complaint is about the landlord’s handling of repairs to the windows, front door, and damp and mould in the resident’s property.
Peabody Trust (202303862)
This complaint is about the landlord’s handling of: The resident’s reports of no hot water in her property. The associated complaint.
Peabody Trust (202317769)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. We have also considered the landlord’s handling of the associated complaint.
Peabody Trust (202327384)
The complaint is about: The landlord’s response to the resident’s concerns about the behaviour of operatives attending his home to complete repairs. The landlord’s complaints handling.
Peabody Trust (202345779)
The complaint is about the landlord’s handling of: Repairs to a leak. Repairs to resolve damp and mould and associated repairs. Multiple decants. The resident’s request for a management transfer. The formal complaint.
Places for People Group Limited (202335735)
The complaint is about the landlord’s handling of the resident’s: Reports about a bathroom leak. Complaint.
Places for People Group Limited (202411539)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) relating to noise and leaks. Repairs to the resident’s property following leaks and reports of damp and mould. The resident’s request for a management transfer.
ReSI Homes Limited (202326115)
The complaint concerns the landlord’s handling of: The resident’s request for a breakdown of the service charges. The resident’s reports of antisocial behaviour (ASB). Concerns about subletting.
Richmond Housing Partnership Limited (202233657)
The complaint is about the landlord’s response to the resident’s reports of ongoing drainage and sewage issues. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.