All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s reports about pests, scaffold, and related balcony repairs. Response to the resident’s concerns about ventilation and condensation. Handling of the resident’s request for a management transfer. We have also investigated the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports about the repair of her front door, renewal of a gas cooker hose and installing double radiators.
The complaint is about the landlord’s handling of reports of damp and mould and the associated repair.
The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of the resident’s concerns about a boiler issue. Response to the resident’s reports of damp and mould. Handling of the resident’s reports of a porch leak. Response to the resident’s concerns about asbestos. Complaint handling.
The complaint is about the landlord’s handling of: Repairs to the door intercom system at the resident’s property. The associated complaint.
The complaint is about the landlord’s response to the resident’s reports of: a roof leak property damage as a result of the leak The Ombudsman has also considered the landlord’s: complaint handling record keeping
The complaint is about the landlord’s response to the resident’s repair requests and associated damp and mould. The Ombudsman has also considered the landlord’s: Complaint handling Record keeping
The complaint is about the landlord’s: Maintenance of an external communal area at the resident’s property. Complaint handling.
The complaint is about the landlord's handling of the resident’s: Reports of a leak from a neighbour’s property and the associated damp and mould. Associated complaint.