London Borough of Hounslow (202314082)
The complaint is about the landlord’s handling of leaks in the garage damaging the resident’s possessions and subsequent compensation request.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Midland Heart Limited (202328128)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould throughout her property. Request to move properties. Complaint.
Mosscare St. Vincent’s Housing Group Limited (202302340)
The complaint is about the landlord’s handling of: The resident’s complaint about issues relating to a leak. The resident’s reports about the conduct of a member of its staff. A missed appointment.
North West Leicestershire District Council (202334437)
The complaint is about the landlord’s handling of the resident’s reports of: A leak into the bathroom. Damp and mould in the bathroom and kitchen. The Ombudsman has also considered the landlord’s handling of the complaint.
Notting Hill Genesis (NHG) (202302462)
The complaint concerns the landlord’s handling of the resident’s reports of sewage discharge into her property.
One Housing Group Limited (202304182)
This complaint is about: The level of compensation offered to the resident by the landlord following its handling of leak repairs. The landlord’s response to the resident’s complaint about its handling of antisocial behaviour (ASB).
Orbit Group Limited (202222627)
The complaint is about the landlord’s: Administration of the resident’s tenancy. Handling of reports of leaks and associated repairs including damp and mould. Handling of the resident’s decant following a leak in October 2022. Handling of repairs to the lift and security gate at the resident’s block. Handling of the resident’s complaints.
Orbit Group Limited (202313968)
The complaint is about the landlord’s: Handling of the resident’s request to purchase her property through Right to Acquire (RTA). Handling of the associated complaint.
Origin Housing Limited (202336436)
The resident’s complaint is about the landlord’s response to her reports of damp and mould.
Peabody Trust (202204552)
The complaint is about the landlord’s response to reports of repairs within the property, mainly a broken shower head and blocked waste pipe. The Ombudsman has also considered the landlords complaints handling and record keeping.