Southern Housing (202304987)
The complaint is about the landlord’s handling of: The resident’s reports of noises from the roof. The associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Abri Group Limited (202331960)
The complaint is about the landlord’s response to the resident’s reports of a leak through her kitchen ceiling. The Ombudsman has also considered the landlord’s complaint handling.
Croydon Churches Housing Association Limited (202414028)
T he complaint is about the landlord’s handling of the resident’s: reports of damp and mould and outstanding repairs. move to temporary accommodation. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202422280)
The complaint is about the landlord's handling of the resident's reports about: the condition of her home at the time of mutual exchange, and associated repairs. the associated complaint.
MHS Homes Ltd (202318039)
The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB).
Together Housing Association Limited (202211696)
The complaint is about the landlord’s handling of: The resident’s front door replacement, including the letter box and spy hole. The associated complaint.
Amplius Living (202428167)
The complaint is about the landlord’s handling of the resident’s: Reports of the condition of the property, including repairs to improve ventilation in the property and to address damp and mould. Reports of antisocial behaviour from neighbours and visitors to the building including noise, smoking and the use and supply of drugs. Request for CCTV to be installed. The associated complaint. Reports of inappropriate allocations under the local authority’s allocations policy.
Birmingham City Council (202427327)
The complaint is about the landlord’s handling of the resident’s reports of: A leak from the roof. Damp and mould. The associated complaint.
Bolton at Home Limited (202433682)
The resident’s complaint is about the landlord’s handling of her reports of various repairs, including leaks.
City of Westminster Council (202437939)
The complaint is about the landlord’s handling of the resident’s reports of a leak and the associated repairs.