All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: Report of damp and mould. Request to renew the windows. Request to renew the insulation. Request to renew the boiler. Request to renew the hallway radiator. Request to repair the roof soffits. We will also consider the landlord’s complaint handling as part of the assessment.
The complaint is about the landlord’s response to the resident’s reports of a data breach.
The complaint is about the landlord’s handling of the resident’s reports of a radiator not heating properly.
The complaint is about the landlord’s handling of the resident’s queries concerning the accuracy of an Energy Performance Certificate (EPC) assessment carried out to the property.
The complaint is about the landlord’s handling of a mould wash treatment.
The complaint is about the landlord’s handling of: Reports of repairs to the property. Requests for recycling services.
The complaint is about the landlord’s response to the resident’s: Request for a new rear fence. Report of a leaking tap. Concerns about staff conduct including allegations of acting maliciously. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of reports of a roof leak to an outhouse. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s associated complaint.
The complaint is about the landlord’s handling of repairs to the front entrance door. The Ombudsman has also considered the landlord’s complaint handling.
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