All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about the landlord’s handling of: The resident’s report of a leak in the property and the associated repairs. The decant of the resident into temporary accommodation. The resident’s claim for compensation for damage to his personal possessions.
The complaint is about the landlord’s handling of the resident’s management transfer. The Ombudsman has also considered the landlord’s complaint handling.
This complaint is about the landlord’s handling of a change to its Unacceptable User Actions and Behaviour Policy.
The complaint is about the landlord’s: Handling of kitchen and bathroom renewal work. Response to the resident’s concerns about the conduct of the landlord’s contractors. The Ombudsman has also considered the landlord’s associated complaint handling.
The complaint is about the landlord's handling of repairs to the resident’s window and subsequent damp and mould in the property.
The complaint is about the landlord’s handling of: The resident’s concerns about the property’s structural integrity. Reports of damp and mould. Reports of inappropriate staff conduct. The resident’s request for a management transfer. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
This complaint is about the landlord’s response to the resident’s concerns about: The conduct of its surveyor who visited her property on 31 October 2022. Subsidence and cracks to both her kitchen and bathroom flooring.
The resident’s complaint is about the landlord’s handling of: Damp and mould in the property and associated remedial repairs. His request for reimbursement of energy costs.
The complaint is about the landlord’s: Response to the resident’s report of mice. Response to the resident’s report of repairs to the property and communal area and requests for information relating to the repairs. Complaint handling.