Stonewater Limited (202323751)
The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The Ombudsman has also considered the landlord’s complaint handling.
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The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The Ombudsman has also considered the landlord’s complaint handling.
REPORT COMPLAINT 202329558 Stonewater Limited 19 August 2024 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that remain outstanding […]
The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of its decision to place the resident on a contact restriction and to only visit the resident in pairs. Response to the resident’s concerns about conduct of its staff. Response to the resident’s concerns about missed appointments by the landlord. Response to the resident’s request for it to maintain the garden hedge. This Service has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s: handling of reports of damp and mould. complaint handling.
The complaint is about the landlord’s response to the resident’s report of a flood. The Ombudsman has also assessed the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of the resident’s reports of water penetration to the property and associated damp. Complaint handling. This investigation also considers the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s complaint concerning her annual gas safety check.
The complaint is about the landlord’s handling of: Damp and mould in the property. A leak into the property from upstairs. A radiator repair. A replacement bath. The Ombudsman has also considered the landlord’s record keeping and complaint handling.
The complaint is about the landlord’s response to: the resident’s reports of issues with the gas supply. the resident’s reports of a contaminated water supply. the resident’s reports of repairs. the handling of the resident’s complaint.
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