Sanctuary Housing Association (202418136)
The complaint is about the landlord’s handling of: Repairs to a bedroom window. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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The Guinness Partnership Limited (202206388)
The complaint is about the landlord’s handling of: The resident’s reports of issues with the storage heaters. The associated complaint.
The Guinness Partnership Limited (202228624)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.
The Guinness Partnership Limited (202231653)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for a management transfer. Associated complaint.
Waltham Forest Council (202331257)
The complaint is about the landlord’s handling of the resident’s reports of a bird in the chimney and chimney repairs.
A2Dominion Housing Group Limited (202316314)
The complaint is about the landlord’s:
Aster Group Limited (202305562)
The resident’s complaint is about the landlord’s handling of: Defect repairs. Her concerns about the location of a radiator. Bathroom adaptations.
Birmingham City Council (202207893)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) about the resident.
Birmingham City Council (202228085)
The complaint is about the landlord’s: Handling of the resident’s reports that a roof access gate caused noise nuisance. Complaint handling.
Brighton and Hove City Council (202322679)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint.