Livv Housing Group (202103424)
The complaint is about the landlord’s response to reports of water ingress and damp at the property. The Ombudsman has also considered the landlord’s: record keeping, and; complaint handling.
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The complaint is about the landlord’s response to reports of water ingress and damp at the property. The Ombudsman has also considered the landlord’s: record keeping, and; complaint handling.
The complaint is about the landlord's handling of repairs at the resident’s property.
The complaint is about The level of service charge for the year 2021/22. Failure to provide a resident warden. The administration of a surplus in the service charge accounts. Complaints handling.
The complaint is about: The landlord’s handling of the resident’s request to reinstate the fence that was in place prior to moving into the property. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s request for aids and adaptations to the property. The landlord’s complaints handling has also been investigated.
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise disturbance. The landlord’s handling of the resident’s concerns about soundproofing. The landlord’s handling of the resident’s request for a garden screen.
The complaint is about the landlord’s handling of the resident’s request that it test the bathroom walls for asbestos.
The complaint is about the landlord’s handling of: The resident’s reports of a leak in his property. The associated complaint.
The complaint is about: The landlord’s response to the resident’s queries regarding service and management charges, including its communication on upcoming costs. The landlord’s handling of the resident’s request to deal directly with the freeholder/managing agent. Its handling of the associated complaint on the issues.
The complaint is about the landlord’s handling of the repair and replacement of the resident’s front door.