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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Bristol City Council (202307720)

The complaint is about the landlord’s response to the resident’s request for information regarding her energy usage and billing. The Ombudsman has also considered the landlord’s complaint handling.

Bury Metropolitan Borough Council (202315189)

The complaint is about: The landlord’s decision to withdraw and reject the resident’s Right to Buy (RTB) application on the basis that the property is exempt, as it is suitable for the elderly. The landlord’s handling of outstanding repairs . This includes repairs in relation to: A roof leak. Damp and mould. The toilet overflow. A crack in the front door. An unsafe garden, no drainage (causing floods), and a damaged fence. The boiler not boxed off and insufficient heating. Damaged floor tiles. An unsafe outhouse. A leak through the back door This Service has also investigated the landlord’s complaint handling.

Camden Council (202305095)

The complaint is about the landlord’s handling of the resident’s: Request to transfer to another property. Request for a surveyor’s report from 2021 for his property. Reports about repairs to the communal stairs, his front door, kitchen cupboards and flooring, as well as the large crack in the living room wall.

Camden Council (202310075)

The complaint is about the landlord’s handling of: the resident’s queries about service charges for fire risk assessment works. the associated complaint.

Camden Council (202339236)

REPORT COMPLAINT 202339236 Camden Council 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

Camden Council (202401811)

The complaint is about the landlord’s response to the resident’s reports of roof repairs and the associated internal damage, damp, and mould in the property. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.