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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Aster Group Limited (202327863)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also looked at the landlord’s handling of the associated complaint.

Citizen Housing (202317397)

The complaint is about:   The landlord’s handling of the resident’s reports of dangerous electrical wiring in his garden. The landlord's request for access to the resident's home to complete an electrical safety check.

Home Group Limited (202426535)

The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

Milton Keynes City Council (202328994)

The complaint is about the landlord’s handling of: The resident’s reports of roof leaks and subsequent damp and mould issues. The associated complaint.

Peabody Trust (202303353)

The complaint is about the landlord’s response to the resident’s repair requests. We will also consider the landlord’s complaint handling as part of this assessment.