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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Sanctuary Housing Association (202447232)

This complaint is about the landlord’s response to: A leak from a toilet and the damage caused by this. The resident’s reports of damp and mould and the associated repairs.

Southern Housing (202421343)

The complaint is about the landlord’s handling of the resident’s concerns about setting up energy accounts. The Ombudsman has also considered the landlord’s complaint handling.

Southern Housing (202445587)

The complaint is about the landlord’s handling of repairs at the resident’s property, namely: A leak in the bathroom. A faulty front door.

Southwark Council (202431570)

The complaint is about the landlord’s handling of: the resident’s housing transfer request. the resident’s reports of damp, mould and associated repairs. the associated complaint. 

Sovereign Network Group (202419125)

The complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and associated window and door issues. Communal maintenance concerns.

The Guinness Partnership Limited (202331014)

The complaint is about the landlord’s response to the resident’s concerns about its handling of a repair. The Ombudsman has also considered the landlord’s complaint handling.

Thirteen Housing Group Limited (202426134)

This complaint is about how the landlord handled reports of a leak from a neighbouring property into the resident’s property. We have also considered the landlord’s handling of the associated complaint.