Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Sanctuary Housing Association (202324133)

The complaint is about the landlord’s handling of: The resident’s door repairs. The associated complaint.

Thrive Homes Limited (202127733)

The complaint is about the landlord’s response to the resident’s reports of: Antisocial behaviour (ASB). Leaks from the flat above. We have also considered the landlord’s complaint handling.

Birmingham City Council (202433722)

The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property. complaint.

East Devon District Council (202324234)

The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.

London & Quadrant Housing Trust (202405185)

The complaint is about the landlord’s handling of: the resident’s reports concerning major repairs to the property. the associated complaint.

London Borough of Ealing (202430100)

The complaint is about the landlord’s handling of a roof leak, which caused damp and mould. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.

Peabody Trust (202335448)

The complaint is about the landlord’s response to the resident’s requests for her kitchen to be replaced. We have also investigated the landlord’s complaint handling.

Southern Housing (202311735)

The complaint is about the landlord’s response to the resident’s service charge enquiries. We have also investigated the landlord’s complaint handling.

London Borough of Tower Hamlets (202447645)

The complaint is about the landlord’s handling of repairs. The Ombudsman has also investigated the landlord’s complaint handling.

Paragon Asra Housing Limited (202228849)

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) regarding noise transfer. The associated complaint.