Tamworth Borough Council (202207084)
The complaint is about the landlord’s response to the resident’s request for its debris removal recharge to her after she left her former property to be withdrawn.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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The Papworth Trust (202014014)
The complaint is about the resident’s reports of: The level and increase of rent and service charges. Concerns about the sinking fund. The standard of cleaning and maintenance of the communal areas, including the bins stores and decision to remove potted plants. The landlord's handling of a repair to the resident’s hallway light.
Barking and Dagenham Council (202009340)
The resident complains about: The suitability of the property offered by the landlord in February 2020. The landlord’s handling of her subsequent concerns about the size of the property. The Ombudsman has also considered the landlord’s complaint handling.
Housing Solutions (202015033)
The complaint is about the landlord’s response to the resident’s reports regarding antisocial behaviour (‘ASB’) from her neighbour.
London & Quadrant Housing Trust (202207296)
The complaint is about the landlord’s: Response regarding the resident’s concerns about the conduct of contractors on site. Response to the resident’s personal items being damaged by paint. This Service has also considered the landlord’s handling of the complaint.
Paradigm Housing Group Limited (202013561)
The complaint is about the landlord’s handling of: The resident’s anti-social behaviour reports. Anti-social reports made about the resident.
Sanctuary Housing Association (202127230)
The complaint is about the landlord’s handling of: The resident’s reports of several repair issues, including damage to the guttering, flooring, several doors and a stop tap leak. The associated complaint.
Shepherds Bush Housing Association Limited (202116969)
The complaint is about the landlord’s handling of the resident’s reports about: Water ingress. The state of the communal hallway flooring. Frequent lift breakdowns.
Southern Housing Group Limited (202203771)
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from the flat above.
Bolton at Home Limited (202205301)
REPORT COMPLAINT 202205301 Bolton at Home Limited 8 March 2023 Our approach […]