Tower Hamlets Homes (202107083)
The resident’s complaint is about the landlord's management of gas safety issues arising from the boiler at the property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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A2Dominion Housing Options Limited (202116978)
The complaint is about the landlord’s handling of the resident’s request for the suspension of rent payments for the period when the resident reported the property was unfit.
Metropolitan Thames Valley Housing (202111583)
The complaint is about the landlord’s response to the resident’s reports about: Her application to transfer to a larger property. Its handling of her complaint.
One Housing Group Limited (202203250)
This complaint is about the landlord’s handling of heating problems in the resident’s home.
Guinness Care and Support Limited (202205546)
The complaint is regarding: The landlord’s standard of maintenance of the communal grounds and hedges. The landlord’s handling of reports about the conduct of its contractors. This Service has also considered the landlord’s handling of the resident’s complaint.
Network Homes Limited (202202343)
The complaint is about the landlord’s handling of the resident’s reported repairs to her floorboards.
Rochdale Boroughwide Housing Limited (202122922)
The complaint is about the landlord’s response to the resident’s concerns about noise from a vacant flat above her, including staff behaviour related to this.
Southway Housing Trust (Manchester) Limited (202124649)
The complaint concerns the landlord’s handling of: A boiler repair. The associated formal complaint.
Basildon Borough Council (202121877)
The complaint is about the landlord’s handling of the resident’s reports of being without gas for several months following works to separate a shared gas meter. The Ombudsman has also considered the landlord’s complaint handling.
Catalyst Housing Limited (202114569)
The complaint is about the landlord’s: Handling of the resident’s concerns about storage in the alleyway at the side of the property. Complaint handling.