Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Rochdale Boroughwide Housing Limited (202205227)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by her neighbours and their dog.

Anchor Hanover Group (202208627)

The complaint is about the landlord’s handling of the resident’s request to be reimbursed for the cost of an electrician’s call-out recharge by it to her, and its associated record keeping.

Castle Point Borough Council (202203862)

The complaint is about the landlord’s response to the resident’s reports of theft and his request to install CCTV equipment in the communal kitchen.

East Devon District Council (202210793)

The complaint is about the landlord's handling of the resident's concerns regarding the condition of the property he took over the tenancy of, and the associated repairs.

Hightown Housing Association Limited (202107538)

The complaint is about: The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of the resident’s complaint about the condition in which the property had been handed over to her.

Housing Solutions (202206842)

The complaint is about the landlord’s handling of repairs to the communal bike shed.

Notting Hill Genesis (202207986)

The complaint is about: The landlord’s handling of repairs to the drainage system at the resident’s property. The landlord’s response to the resident’s request to be reimbursed for the costs she had incurred.

Raven Housing Trust Limited (201914079)

The complaint is about the landlord’s handling of the resident’s rent account. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The Riverside Group Limited (202208736)

The complaint is about the landlord’s decision to recharge the resident for the repair to the soffit.

Basildon Borough Council (202112531)

The complaint is about the landlord’s handling of repairs to the resident’s window, roof, brickwork, and balcony.