Kingston upon Hull City Council (202125791)
The complaint is about the landlord’s handling of repairs to the property relating to damp. This report also examines the landlord’s complaint handling.
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The complaint is about the landlord’s handling of repairs to the property relating to damp. This report also examines the landlord’s complaint handling.
The complaint is about the landlord’s: response to the resident’s request for aerial spikes; complaints handling.
The complaint is about: The landlord’s response to the resident’s reports of leaks into the property. The landlord’s response to the resident’s reports of a neighbouring property being sub-let.
The complaint is about: A rent arrears letter sent to the resident in December 2021. the landlord’s handling of the associated formal complaint.
The resident complains about: the landlord’s handling of the removal of her car; the landlord’s handling of her subsequent formal complaint, and; the landlord’s handling of her formal complaint about harassment and discrimination.
The complaint is about the landlord’s: Response to the resident’s reports of water ingress through their ceiling; Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s: Handling of the resident’s antisocial behaviour (ASB) case. Response to reports that the fence had been removed.
The complaint is about the landlord’s handling of the resident’s reports of poor communal cleaning. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s response to the resident’s reports about its communal service provision.
The complaint is about the landlord’s handling of the resident’s reports of ongoing damp and mould in their property.