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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Richmond Housing Partnership Limited (202301389)

The complaint is about the landlord’s handling of: Works to make good the resident’s property following a burst water pipe. The resident’s temporary accommodation. Arrangements to organise storage for the resident’s personal belongings.  The resident’s request for reimbursement of the costs she incurred as a result of the burst water pipe, including damage to her personal belongings. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.

Soha Housing Limited (202224820)

This complaint is about the landlord’s decision to install bollards alongside a communal green area to prevent vehicle access.

Southern Housing (202218618)

The complaint is about the landlord’s response to the resident’s: Reports of cracks in the hallway. Concerns about the decking in the garden. Reports of repairs to the garden fence, wall, and gate. Reports of repairs to the guttering. Concerns about the boiler flue and pergola roof. Request for compensation following a house fire. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Southwark Council (202327171)

The complaint is about the landlord’s: Response to the resident’s reports of contaminated water at the property. Complaint handling.

Torus62 Limited (202313367)

The complaint is about the landlord’s handling of: The resident’s personal information. This includes the associated complaint handling. Reports of antisocial behaviour (ASB).

Tower Hamlets Homes (202114805)

This complaint is about: The landlord’s intention to increase the service charge at the property. The landlord’s handling of resident’s request for compensation for no heating in his property between 18 October 2022 and 3 March 2023. The landlord’s decision to delay its internal review of its compensation policy. The associated complaint.

Wandle Housing Association Limited (202231083)

The complaint is about the landlord’s handling of: Communal repairs. Water ingress in the resident’s property. The associated complaint. We will also consider the landlord’s record keeping.

Wandle Housing Association Limited (202408624)

The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould in her conservatory. The Ombudsman has also considered the landlord’s complaint handling.