Birmingham City Council (202233239)
The complaint is about the landlord’s response to the resident’s reports of leaks into his property and anti social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Birmingham City Council (202341494)
The complaint is about the landlord’s handling of: Repairs to the boiler. Asbestos in the property. Reports of damp and mould. Delays in plastering work in the kitchen. The associated complaint.
Broadacres Housing Association Limited (202207664)
The complaint is about: The landlord’s handling of the resident’s reports of various repairs, including a leaking stop tap, damp and mould. The landlord’s response to the resident’s request for the bathroom to be replaced.
Clarion Housing Association Limited (202315910)
This complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her home. Excessive cold in her home.
ForHousing Limited (202306484)
The resident’s complaint is about the landlord’s: Response to the resident’s reports of damp and mould, including a temporary decant; Handling of the associated complaint.
Hammersmith and Fulham Council (202234317)
The resident’s complaint is about the landlord’s handling of repairs to the windows in her home.
Hyde Housing Association Limited (202218277)
The complaint is about the landlord’s handling of the resident’s: Various repairs. Request to have gas central heating installed. Formal complaint.
Hyde Housing Association Limited (202327959)
The complaint is about: The landlord’s communication with the resident. The landlord’s complaint handling.
Islington Council (202318276)
The landlord’s management of and response to reports of noise disturbance from the tank room. The Ombudsman has also considered the landlord’s complaint handling and recordkeeping.
Islington Council (202320982)
The complaint is about: The landlord’s response to the resident’s reports of a leak, damp, and window repair issues. The landlord’s handling of the resident’s complaint.