Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

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Date to (mm/dd/yyyy)

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6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28	29	30

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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The Guinness Partnership Limited (202317444)

The complaint is about the landlord’s handling of the resident’s: responsive repairs. subsequent complaint.

Homes Plus Limited (202326578)

The complaint is about the landlord’s handling of the resident’s: Reports of condensation in the loft. Reports of outstanding repairs to the kitchen. Associated complaint.

Leeds City Council (202304762)

The complaint is about the landlord’s decision to charge the resident rent for a new tenancy during the period the property was uninhabitable although: Adaptations were not complete. It had no hot water or gas supply or gas safety certificate.

London Borough of Hackney (202223559)

The complaint is about the landlord's handling of: Repairs to the communal lift. The resident’s associated complaint.

Ongo Homes Limited (202310362)

The complaint is about the landlord’s handling of the resident’s: Requests for tree maintenance. Gate alteration requests. Associated complaint.

Places for People Group Limited (202218714)

The complaint is about the landlord’s handling of repairs at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.

Southern Housing (202232643)

The complaint is about the landlord’s handling of the resident’s: Reports of asbestos in the property. Reports of several outstanding repair issues. Associated complaint.

The Riverside Group Limited (202300886)

The complaint is about the landlord’s response to the resident’s request for compensation relating to repair delays, decorating, and flooring costs.

Camden Council (202307298)

The complaint is about the landlord’s handling of the resident’s reports regarding: Heating and hot water issues. Damp and mould in the property. Damage to personal property. The complaint.

Dacorum Borough Council (202335702)

The complaint is about the landlord's handling of the resident's reports of damp and mould.