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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Midland Heart Limited (202409630)

The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s reports that it had disposed of her personal belongings. Complaint handling.

Richmond Housing Partnership Limited (202301389)

The complaint is about the landlord’s handling of: Works to make good the resident’s property following a burst water pipe. The resident’s temporary accommodation. Arrangements to organise storage for the resident’s personal belongings.  The resident’s request for reimbursement of the costs she incurred as a result of the burst water pipe, including damage to her personal belongings. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.

Soha Housing Limited (202224820)

This complaint is about the landlord’s decision to install bollards alongside a communal green area to prevent vehicle access.

Southwark Council (202327171)

The complaint is about the landlord’s: Response to the resident’s reports of contaminated water at the property. Complaint handling.

Torus62 Limited (202313367)

The complaint is about the landlord’s handling of: The resident’s personal information. This includes the associated complaint handling. Reports of antisocial behaviour (ASB).

Tower Hamlets Homes (202114805)

This complaint is about: The landlord’s intention to increase the service charge at the property. The landlord’s handling of resident’s request for compensation for no heating in his property between 18 October 2022 and 3 March 2023. The landlord’s decision to delay its internal review of its compensation policy. The associated complaint.

Wandle Housing Association Limited (202408624)

The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould in her conservatory. The Ombudsman has also considered the landlord’s complaint handling.

Clarion Housing Association Limited (202231459)

The complaint is about the landlord’s response to the resident’s: Complaint about damage caused to his kitchen.  Concerns about his son being removed from his tenancy. Request to transfer from a joint to sole tenancy. Concerns about its administration of his rent account.  Concerns about harassment by the landlord. The Ombudsman has also considered the landlord’s complaint handling.