All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident has complained about: the length of time scaffolding was in place at her property; the landlord’s communication with her regarding cyclical maintenance work; and the landlord’s handling of the complaint.
The complaint is about: The landlord’s response to the resident’s report of a roof leak. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports about his heating and hot water system.
The complaint is about the landlord’s: response to the complainant’s concerns regarding fire safety works at her property and communal building; complaints handling.
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her fence.
The complaint is about the landlord’s response to the resident’s reports about: the immersion heater and loss of hot water. mice issues in the property. a kitchen upgrade.
The complaint is about the landlord’s response to the resident’s reports of broken fence posts.
The complaint is about the landlord’s handling of: The resident’s reports of heating and hot water issues in the property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s request for replacement of the windows and external doors at her property.
The complaint is about the landlord’s: Decision to recharge the resident for a door replacement. Handling of the resident’s complaint.