The Riverside Group Limited (202210893)
The complaint is about the landlord’s handling of repairs to the gable end of the resident’s property.
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of repairs to the gable end of the resident’s property.
The complaint is about the landlord’s: Response to reports of a leak from the property above. Handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of a faulty door entry system.
The complaint is about the landlord’s handling of the resident’s requests for flooring disability adaptations to her property and to be reimbursed for the cost of these to her.
The complaint is about:
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s report of a leak from the loft hatch in the communal area and the associated damage. The associated complaint.
The complaint is about the landlord’s handling of repairs to the resident’s bathroom and the level of compensation offered.
The complaint is about the landlord’s response to the resident’s concerns regarding the conduct of its staff.
The complaint is about the landlord’s handling of the resident’s request to be rehoused.