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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Wandle Housing Association Limited (202313860)

The complaint is about the landlord’s handling of: The cleaning and repairs in the common areas of the resident’s building. Reports about anti-social behaviour (ASB). The resident’s request for details about their service charges. Requests about how it meets its obligations to test electrical, gas, and fire safety equipment. Actions resulting from a steering group meeting held in October 2022. The associated complaint. The Ombudsman has also considered the landlord’s record keeping.

Yorkshire Housing Limited (202308837)

The complaint is about the landlord’s handling of: The replacement of a window in the resident’s property. The resident’s reports of faults and damage arising from the installation of the new window. The resident’s requests for window cleaning services. The Ombudsman has also considered the landlord’s complaint handling.

Rooftop Housing Association Limited (202306466)

The landlord’s:   Handling of the resident’s report of the property condition from tenancy sign up.   Communication around the rent and rent in advance payment prior to tenancy sign up.    Visits after the tenancy started. The Ombudsman has also considered the landlord’s:   Complaint handling associated with the resident’s request for compensation.   Its record keeping.

The Guinness Partnership Limited (202335480)

The complaint is about the landlord’s handling of the appointment of a single point of contact for the resident. The Ombudsman has also considered the landlord’s complaint handling.