Clarion Housing Association Limited (202128256)
The complaint is about the landlord’s: response to the resident’s reports about a communal wall; complaints handling.
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The complaint is about the landlord’s: response to the resident’s reports about a communal wall; complaints handling.
The complaint is about the landlord’s handling of the resident’s reports of loss of heating to her home. The Ombudsman has also assessed the landlord’s complaint handling.
The complaint is about the landlord's handling of the resident’s reports of poor quality work and damage caused by contractors when replacing her kitchen and bathroom, and the compensation offered for this.
The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property at the start of her tenancy. The landlord’s response to the resident’s reports of damp and mould throughout the property and its handling of repairs. The landlord’s response to the resident’s request for an inspection of the property by the Environmental Health team. The landlord’s complaints handling.
The complaint is about the landlord’s: Response to the resident’s reports of an infestation of mice at his property. Handling of the related complaint.
The complaint is about the landlord’s response to the resident’s request for their fence to be repaired.
The complaint is about the landlord’s: Handling of repairs to the ventilation system in the resident’s bathroom. Response to the resident’s request to be reimbursed for renovation works to her bathroom that she completed independently. Response to the resident’s concerns about the conduct of a staff member.
The complaint is about the landlord’s: Response to the resident’s request for her kitchen to be renewed. Handling of repairs to the resident’s kitchen. Handling of repairs to the resident’s toilet. Handling of repairs to the resident’s skylight. Handling of the resident’s reports of damp and mould in the property. This Service has also made a finding regarding the landlord’s handling of the complaint.
The complaint is about: The landlord’s refusal to replace the resident’s kitchen. The landlord’s record keeping.
The complaint is about: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s complaint handling.