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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Onward Homes Limited (202325270)

The complaint is about the landlord’s handling of the resident’s: Reports of outstanding bathroom repairs following a leak. Associated formal complaint.

Richmond Housing Partnership Limited (202228787)

The complaint is about the landlord’s handling of: Repairs to the door entry system. Repairs to the car park lighting. The Ombudsman has also investigated the landlord’s complaint handling.

Bromford Housing Group Limited (202220665)

The complaint is about: the landlord’s handling of reports of damp and mould in the property the landlord’s handling of repairs to: external doors windows external lights kitchen fitting the landlord’s handling of the associated complaints. The Ombudsman has also decided to investigate the landlord’s record-keeping practices in this case.

Abri Group Limited (202322284)

The complaint is about the landlord's handling of: The resident’s reports of damp and mould The residents complaint.