Accent Housing Limited (202322132)
The complaint is about the landlord’s response to the resident’s report of a fire being caused by a contractor.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202320826)
The complaint is about the landlord’s handling of: Theft of the resident’s belongings from his van. Request for CCTV footage relating to theft of the resident’s belongings. Repair issues to the CCTV and communal gate. The complaint.
Dudley Metropolitan Borough Council (202230740)
The landlord’s handling of the resident’s report of an ant infestation at her property. The Ombudsman has also considered the landlord’s complaint handling.
ForHousing Limited (202329766)
The complaint is about the landlord’s handling of: Reports of damaged floor tiles in the downstairs toilet. Damp and mould work relating to plastering, damp proofing, and ventilation. The associated complaint, including compensation.
Home Group Limited (202322771)
The complaint is about the landlord’s handling of a boiler replacement and the resident’s request for an updated kitchen as part of the works. The Ombudsman has also investigated the landlord’s complaint handling.
Jigsaw Homes Group Limited (202324786)
The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour. Reports it disclosed unauthorised information to her healthcare provider. Request for a new tenancy agreement. The Ombudsman has also considered the associated complaint handling.
London & Quadrant Housing Trust (L&Q) (202312368)
The complaint is about the landlord’s: Communication about external cyclical maintenance works. Handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202328959)
The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water system. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202409715)
The complaint is about the landlord’s handling of roof repairs and the resident’s subsequent reports of damp and mould.
Metropolitan Thames Valley Housing (MTV) (202316180)
This complaint is about how the landlord handled the resident’s request for a management pack during the sale of her property. We have also considered how the landlord handled the complaint.