Estuary Housing Association Limited (202404885)
The complaint is about the landlord’s response to the resident’s reports of repairs to the hot water system.
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The complaint is about the landlord’s response to the resident’s reports of repairs to the hot water system.
The complaint is about the landlord’s actions in recovering rent arrears from the resident.
The complaint is about the landlord’s handling of: A leak from the property above in December 2022 and water damage, damp, and mould caused by this. Repairs to the front room door. The formal complaint.
The complaint is about the landlord’s handling of the resident’s concerns about: his housing banding. the events surrounding the viewing and sign up of his flat. his utility registration. reported repairs. reports of damp and mould in his bathroom.
The complaint is about the landlord’s handling of: The removal of the resident’s vehicle. The associated complaint.
The complaint is about the landlord’s handling of: Repairs to the communal door entry system. The associated formal complaint.
The complaint is about the landlord’s handling of: Repairs to the heating system. The associated complaint.
The complaint is about the landlord’s handling of: Repairs within the resident’s property, including damp and mould. The resident’s complaint.
The complaint is about the landlord’s response to: Water damage associated with a fire at the block. A leak at the property. The resident’s request for a transfer. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of works required to the radiators in the property. Associated complaint.