Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

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Date to (mm/dd/yyyy)

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13	14	15	16	17	18	19
20	21	22	23	24	25	26
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Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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South Tyneside Council (202405769)

The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs.

Southwark Council (202342913)

The complaint is about the landlord’s: Response to the resident's concerns relating to the communal heating system. Complaint handling.

Waltham Forest Council (202230072)

The complaint is about the landlord’s handling of the resident’s report that the locks on her pram shed were changed and personal items removed. The Ombudsman has also considered the landlord’s complaint handling.

East Riding of Yorkshire Council (202308393)

The complaint is about the landlord’s response to the resident’s concerns about fire doors.

London & Quadrant Housing Trust (L&Q) (202306736)

The complaint is about the landlord’s handling of the resident’s service charge queries. The Housing Ombudsman has also considered the landlord’s complaints handling.

Newcastle City Council (202305992)

The complaint is about the landlord’s handling of repairs caused by possible subsidence.

Platform Housing Group Limited (202315090)

The complaint is about the landlord’s handling of the defects in the resident’s property.

Somerset Council (202322619)

The complaint is about the landlord’s handing of a kitchen installation.

Sovereign Network Homes (202217522)

The complaint is about the landlord’s handling of: Recurring roof leaks. Replacing a velux roof window. The Ombudsman has also investigated the landlord’s handling of the resident’s associated complaints.

Sovereign Network Homes (Former Network Homes) (202304392)

The complaint is about the landlord’s handling of a leak in the property.