Lambeth Council (202319721)
The complaint is about the landlord’s response to the resident’s: Requests for aids and adaptations in the property. Reports of damp and mould in the property. Associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Lambeth Council (202338474)
REPORT COMPLAINT 202338474 Lambeth Council 18 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Lincoln City Council (202312018)
The complaint is about the landlord’s response to the resident’s: reports of damp and mould in her bathroom associated complaint
London & Quadrant Housing Trust (L&Q) (202411689)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak.
Origin Housing Limited (202308589)
The complaint is about the landlord’s handling of repairs to the boiler. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202301777)
The complaint is about the landlord's handling of: Concerns about asbestos in the property. Repairs to the bathroom. The resident’s complaint.
Wandle Housing Association Limited (202329059)
The complaint is about the landlord’s response to the resident’s: Reports of boiler faults. Complaint.
Westminster Community Homes Limited (202226266)
The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Accent Housing Limited (202312879)
The complaint is about the landlord’s response to the resident’s: reports of plumbing repairs affecting the toilet and drains. reports of a radiator repair. hearing and communication needs. This report also looks at the landlord’s handling of the resident’s complaint.
East Midlands Housing Group Limited (202227100)
The complaint is about how the landlord handled the resident’s possessions while it rehoused her. We have also considered the landlord’s complaint handling.