Estuary Housing Association Limited (202404885)
The complaint is about the landlord’s response to the resident’s reports of repairs to the hot water system.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Gloucester City Homes Limited (202316835)
The complaint is about the landlord’s actions in recovering rent arrears from the resident.
Lambeth Council (202311160)
The complaint is about the landlord’s handling of: A leak from the property above in December 2022 and water damage, damp, and mould caused by this. Repairs to the front room door. The formal complaint.
Leeds City Council (202319704)
The complaint is about the landlord’s handling of the resident’s concerns about: his housing banding. the events surrounding the viewing and sign up of his flat. his utility registration. reported repairs. reports of damp and mould in his bathroom.
London & Quadrant Housing Trust (L&Q) (202318342)
The complaint is about the landlord’s handling of: The removal of the resident’s vehicle. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202300164)
The complaint is about the landlord’s handling of: Repairs to the communal door entry system. The associated formal complaint.
Metropolitan Thames Valley Housing (MTV) (202313359)
The complaint is about the landlord’s handling of: Repairs to the heating system. The associated complaint.
Notting Hill Genesis (NHG) (202218255)
The complaint is about the landlord’s handling of: Repairs within the resident’s property, including damp and mould. The resident’s complaint.
Notting Hill Genesis (NHG) (202313885)
The complaint is about the landlord’s response to: Water damage associated with a fire at the block. A leak at the property. The resident’s request for a transfer. The Ombudsman has also considered the landlord’s complaint handling.
One Housing Group Limited (202331504)
The complaint is about the landlord’s handling of the resident’s: Reports of works required to the radiators in the property. Associated complaint.