Notting Hill Genesis (NHG) (202345782)
The complaint is about the landlord’s handling of damage caused to the resident’s property following a sewage leak due to a blocked communal stack pipe.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Orbit Group Limited (202316906)
This complaint is about: Delays in repairs to the resident’s property following a fire, and the length of time the resident and her family had been in temporary accommodation. The resident’s request for compensation for her belongings which were damaged due to the fire. The landlord’s handling of the associated complaint.
Orbit Group Limited (202324425)
The resident’s complaint is about: The landlord’s handling of requests for repairs related to damp and mould in his property. The landlord’s handing of repairs to a toilet. The landlord’s handling of reports of pest infestations at his property. The landlord’s handling of requests for reasonable adjustments. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Places for People Group Limited (202223017)
The complaint is about the landlord’s handling of: Repairs to the property. The removal of rubble from the garden. The resident’s reports she was told the front garden was for her exclusive use. The resident’s reports of belongings damaged by removal contractors. The resident’s complaint.
Places for People Group Limited (202314012)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour by a neighbour. Repairs to the property, including damp and mould. The resident’s complaint.
Royal Borough of Kensington and Chelsea (202331302)
The complaint is about the landlord’s response to reports of recurring leaks and damp and mould in the property.
Royal Borough of Kensington and Chelsea (202342331)
REPORT COMPLAINT 202342331 Royal Borough of Kensington and Chelsea 22 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Salix Homes Limited (202230622)
The complaint is about the landlord’s handling of: The resident’s request for compensation. The resident’s request to move.
Southern Housing (202224263)
The complaint is about the landlord’s handling of: The resident’s reports of leaks and associated damp and mould affecting her property. The resident’s reports of an inefficient heating system. The Ombudsman has decided to consider the landlord’s complaint handling.
Southwark Council (202306807)
The complaint is about the landlord’s handling of repairs to the living room door frame. The Ombudsman has considered the landlord’s complaint handling.