All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of reports of damp and mould, including requests for repairs to windows. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of repairs to the property following the resident’s reports of damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord's handling of the residents reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of multiple longstanding and recent repairs required to the property. Associated formal complaint.
REPORT COMPLAINT 202225389 Tower Hamlets Homes 12 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint is about the landlord’s handling of: A roof leak which resulted in damp and mould in the resident’s property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of repairs needed to the property after the start of the tenancy. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: A roof leak and ceiling repairs including the removal of asbestos at the resident’s property. Concerns about difficulty contacting the landlord’s staff members and unacceptable comments from a staff member. Concerns about the landlord’s contractor’s conduct and standard of work. The associated complaint.
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour. The resident’s report of discrimination by the landlord. The landlord’s handling of the associated complaints.
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