All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s report of a pest infestation at the resident’s previous property. The resident’s report of a leak and rubbish found underneath the bath in the resident’s current property.
The complaint is about: The landlord’s handling of required works after completing a damp and mould survey. The landlord’s handling of repairs to the resident’s broken staircase and handrail.
The resident’s complaint is about the landlord’s response to: a leak to the building roof; the associated complaint.
The complaint is about the landlord’s response to the resident’s queries about his service charges. This Service has also investigated the landlord’s complaint handling.
The resident’s complaint was about: The landlord’s handling of the resident’s medical evidence, relevant to her application to be rehoused on medical grounds. The landlord’s complaint handling .
The complaint is about: The landlord’s handling of antisocial behaviour (ASB) reports The landlord’s handling of the resident’s reports about inappropriate parking and the implementation of a car parking scheme The landlord’s complaint handling
The complaint is about: The landlord’s response to the resident’s reports of: Antisocial behaviour (ASB); Outstanding repairs; Boiler repairs. The landlord’s handling of the resident’s: Management move; Complaint.
The complaint refers to the landlord’s handling of damp and mould in the bathroom; leaks in the bathroom and bedroom; and repairs to the showerhead. The Ombudsman has also considered the landlord’s: Record keeping. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and subsequent damage to the resident’s belongings. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s response to the resident’s report about her roof. The landlord’s complaint handling.