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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Southwark Council (202222451)

This complaint is about the landlord’s handling of the resident’s report of water coming up from the toilet and the bath. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Stonewater Limited (202307788)

The complaint is about the landlord's handling of: Installation of a drop-down lockable parking bollard to the resident’s driveway. The resident’s associated complaint.

Amplius Living (202326029)

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Complaint handling.

Citizen Housing (202230553)

The complaint is about the landlord’s handling of the resident’s reports of: No heating and hot water meaning he could not move in. Repairs needed to the outhouse window. Repairs needed to the kitchen. Building waste having been left at the property.  The Ombudsman has also considered the landlord’s handling of the complaint.

Cornwall Council (202225892)

The complaint is about the landlord’s handling of: The resident’s reports that neighbours were repairing cars on the street. The associated formal complaint.

Gosport Borough Council (202338597)

The complaint is about the landlord’s response to the resident’s request for disabled adaptations. The Ombudsman has also considered the landlord’s complaint handling.

Hyde Housing Association Limited (202307080)

The complaint is about the landlord’s handling of the resident’s reports of: Issues in her back garden following drainage work. Leaks and damp in the property. The Ombudsman has also considered the landlord’s associated complaint handling.