All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of: Rat droppings in the loft. Issues with the roof and guttering and subsequent damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
The resident’s complaint is about the landlord’s handling of: rent antisocial behaviour (ASB) and noise nuisance the radiator a heat/carbon monoxide alarm staff and contractor conduct washing lines a “false entry” into the property windows a request to be moved In addition, we have considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of reports of a leak from the roof and subsequent damp and mould.
The complaint is about the landlord’s handling of the resident’s reports about loss of heating and hot water. This Service has also considered the landlord’s handling of the resident’s complaint.
This complaint is about how the landlord handled a leak into the resident’s property.
The complaint is about the landlord’s handling of the resident’s rehousing application.
The complaint is about the landlord’s handling of reports of inappropriate parking.
The complaint is about the landlord’s handling of the resident’s kitchen cupboard repairs. The Ombudsman has also assessed the landlord’s complaint handling.
The complaint is about the landlord’s installation of a new kitchen in the resident’s property.
The complaint is about the landlord’s: Handling of reports of inappropriate motorbike parking. Handling of reports of a leak on 3 July 2023.