Lambeth Council (202323146)
The complaint is about the landlord's response to the resident's reports of a broken communal lift. This report has also assessed the landlord’s record keeping.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Croydon (202325855)
The complaint is about the landlord’s: breach of a disrepair settlement agreement. handling of temporary accommodation for the resident. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Mansfield District Council (202322775)
The complaint is about the landlord’s handling of kitchen alterations at the resident’s home. The Ombudsman has also investigated the landlord’s: Handling of the resident’s associated complaint. Knowledge and information management relating to this case.
Midland Heart Limited (202327859)
The complaint is about the landlord’s handling of: reports of antisocial behaviour (ASB). the resident’s complaint.
North Yorkshire Council (202302252)
The complaint is about the landlords handling of: The residents report of damp and mould in the property. The residents report of outstanding repairs to the bathroom.
One Housing Group Limited (202234703)
The complaint is about the landlord’s handling of reports of no heating and hot water in the property.
One Manchester Limited (202310519)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s complaint.
Paragon Asra Housing Limited (202346667)
The complaint is about the landlord’s handling of: Void checks and the resident’s reports of heating repairs following the start of the tenancy. The associated complaint. The Ombudsman has also considered the landlord’s record keeping.
Peabody Trust (202214402)
The complaint is about the landlord’s handling of: The resident's requests for information about service charges. The associated complaint.
Portsmouth City Council (202309777)
The complaint concerns the landlord’s response to the resident’s reports of: His neighbour’s cannabis use. Antisocial behaviour (ASB) from his neighbour including the use of a tumble dryer in the communal area.