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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Peabody Trust (202217658)

The complaint is about the resident’s dissatisfaction with the length of time it took for the landlord to install Wi-Fi in the communal areas, and the amount of compensation it offered.

Reading Borough Council (202215361)

The complaint is about information the landlord provided about the applicant’s right to a mutual exchange. The Ombudsman has also considered the landlord’s knowledge and information management. The Ombudsman has also considered the landlord’s complaint handling.

Southway Housing Trust (Manchester) Limited (202122823)

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbouring property. The landlord’s handling of the resident’s reports of an overgrown tree. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The Guinness Partnership Limited (202212477)

The complaint is about the landlord’s response to the resident’s reports regarding: Repairs required to her property following a water leak. Damp and mould at her property. Its complaint handling.

Yorkshire Housing Limited (202201907)

The complaint is about: The landlord’s handling of the resident’s reports of a leak on the boiler and the installation of a new boiler. The landlord’s handling of the resident’s reports of other repairs. The landlord’s decision to put a warning flag on the resident’s account. The landlord’s handling of the resident’s complaint.

Freebridge Community Housing Limited (202210458)

The complaint concerns the landlords handling of the following: Communication with the residents regarding the regeneration work on the estate. Request for rental payments. The subsequent complaint.

Hackney Council (202225651)

The complaint is about the landlord’s handling of repairs to windows. The Ombudsman has also decided to investigate the landlord’s complaint handling.