Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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GreenSquareAccord Limited (202304900)

The complaint is about the provision of gardening services. The Ombudsman has also considered the landlord’s complaint handling.

Lambeth Council (202203490)

The complaint is about the landlord’s handling of repairs to the resident’s property and the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling and record keeping.

Lambeth Council (202212247)

The complaint is about: The landlord’s response to the resident’s requests for it replace her property’s draughty windows, front door and frame, and compensate her for this. The landlord’s complaint handling.

Lambeth Council (202212517)

The complaint is about: The landlord's handling of repairs to the heating and hot water system. The landlord's complaint handling.

London & Quadrant Housing Trust (L&Q) (202202098)

The complaint is about: The landlord’s response to reports of antisocial behaviour (ASB). The landlord’s complaint handling.

Metropolitan Thames Valley Housing (MTV) (202208362)

The complaint is about the landlord’s handling of: Defect repairs to the resident’s property. A service charge refund. The resident’s formal complaint.

Onward Homes Limited (202220621)

This complaint is about the landlord’s handling of damp and associated repairs within the property.

Orwell Housing Association Limited (202112944)

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s complaint.

Peabody Trust (201907372)

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) The Ombudsman has also considered the landlord’s complaint handling.

Peabody Trust (202205160)

The complaint is about the landlord’s handling of: The resident’s concerns about gas servicing and the management of appointments. The associated complaints.