London Borough of Hackney (202309724)
The complaint concerns the landlord’s: Handling of the resident’s reporting of repairs to the property including the wet room. Complaints handling.
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The complaint concerns the landlord’s: Handling of the resident’s reporting of repairs to the property including the wet room. Complaints handling.
The complaint is about: The landlord’s handling of reports of antisocial behaviour. The landlord’s handling of the associated complaints, including the level of compensation offered.
The resident’s complaint is about the landlord’s: Response to reports of anti-social behaviour (ASB) from his neighbours; Handling of the associated complaint.
The complaint is about the landlord’s handing of: The resident’s requests for documents. The associated complaint.
REPORT COMPLAINT 202232323 Norwich City Council 30 August 2024 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether […]
The resident’s complaint is about the landlord's response to a leak, and her request for compensation for the damage this caused to her belongings.
The complaint is about the resident’s reports of: A request for a refund for stolen parcels. The level of security provided by the landlord’s concierge office. The landlord’s communication regarding its concierge office closures.
The complaint is about the landlord’s response to the resident about: Reports of damp and mould. A request for rehousing.
The resident’s complaint is about the landlord’s handling of repair works needed to the heating system in the property.
The complaint is about the landlord’s response to: The resident’s reports of leaks and mould in the property’s bathroom. The associated formal complaint.