Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Onward Homes Limited (202213478)

The complaint is about the landlord’s handling of the installation of new windows in the resident’s property and subsequent remedial works.

Salix Homes Limited (202214658)

The complaint is about the landlord’s decision not to allow the resident to continue living in the property upon succeeding the tenancy.

The Riverside Group Limited (202126771)

The complaint is about: The landlord’s response to the resident’s concerns about increases to the service charges for the 2021/22 financial year. The landlord’s complaints handling.

Wandle Housing Association Limited (202111722)

The complaint concerns: The landlord’s response to the resident’s reports of noise nuisance from the property above. The landlord’s associated complaint handling.

Your Housing Limited (202118990)

The complaint is about the landlord’s: communication about the removal of the camera from the door entry system. complaint handling.

Abri Group Limited (202124340)

The complaint is about the landlord’s: response to the resident’s reports that she was allocated the wrong property; handling of the associated complaint.

Clarion Housing Association Limited (202107796)

REPORT COMPLAINT 202107796 Clarion Housing Association Limited 10 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Guinness Housing Association Limited (202205602)

The complaint is about: the landlord’s response to the resident’s request for a kitchen renewal. the landlord’s handling of the resident’s complaint.

Royal Borough of Kensington and Chelsea (202117496)

The complaint is about the time the landlord had taken to complete the void works to the resident’s property and the changes to the bathroom which took place after the resident viewed the property. The Ombudsman has also assessed the landlord’s complaint handling in this case.

Salix Homes Limited (202213960)

The complaint is about the landlord’s response to the resident’s request that it replace the dividing fence in his garden.