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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Thurrock Council (202345817)

The complaint is about: The landlord’s response to reports of a leak in the property and subsequent damp and mould. The landlord’s handling of the associated complaint and the resident’s request for compensation.

Clarion Housing Association Limited (202325106)

The complaint is about the landlord’s: Response to the resident’s request for a management transfer following incidents of antisocial behaviour. Handling of the associated formal complaint. Record keeping with respect to the issues.

Co-operative Development Society Limited (202207573)

The complaint is about: the landlord’s response to repairs to the communal lift, the resident’s request for the landlord to impose future sanctions on the lift contractor for any poor service. The Ombudsman has also considered the landlord’s complaint handling.

Colchester City Council (202310994)

The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property when she moved in following a mutual exchange. Repairs required at the property once she had moved in.

Futures Housing Group Limited (202302990)

The complaint is about the landlord’s handling of a leak at the resident’s property. The Ombudsman has also investigated the landlord’s: Record keeping. Complaint handling.

Hammersmith and Fulham Council (202345601)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her home and her associated request for compensation. The landlord’s complaint handling.

London Borough of Ealing (202323857)

The complaint is about the landlord’s handling of resident’s reports of defects identified with his new build property. The Ombudsman has also considered the landlord’s complaint handling.