Applications are open to join the next Housing Ombudsman Resident Panel – find out more Housing Ombudsman Resident Panel.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Loading...

London & Quadrant Housing Trust (L&Q) (202306498)

The complaint is about the landlord’s handling of the resident’s: Reports of a missing communal door and delays in replacing it. Reports of antisocial behaviour (ASB). Request for rehousing. The Ombudsman has also considered the landlord’s complaint handling.

Places for People Group Limited (202337962)

The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould and associated repairs at the property. The resident’s reports of her property being underheated. The landlord’s complaint handling has also been investigated.

Portsmouth City Council (202346800)

The complaint is about the landlord’s: handling of renovation works to the property. response to reports of damp and mould in the property.

Shian Housing Association Limited (202310376)

The complaint is about the landlord’s handling of the resident’s request to repair her central heating system. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.