All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: The quality and standard of the repairs during the decant. The response to reports of damage to personal belongings. Response to reports of a water leak and the handling of subsequent remedial repairs. The handling of a decant, including the suitability of the provided accommodation. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of defects.
The complaint is about the landlord’s handling of reports of repairs to communal doors and safety concerns. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s concerns about a missed appointment by the landlord’s contractor. The associated complaint.
The complaint is about the landlord’s handling of the resident’s request for it to install a larger bath in the bathroom. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of repairs to the chimney.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by a neighbour between November 2022 and May 2024. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of lift repairs. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handing of the resident’s reports of a repair to a shed. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Repairs to the property and the resident’s concerns of asbestos. The associated complaint.
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