London Borough of Lambeth (202331065)
The resident’s complaint is about the landlord’s handling of planned works to the property’s ceiling. The Ombudsman has also considered the landlord’s complaints handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Paragon Asra Housing Limited (202342452)
The complaint is about the landlord’s handling of the resident’s: Request for replacement windows. Reports of repairs to the back door. Associated complaint.
The Riverside Group Limited (202448613)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs, leaks, damp, mould, and the condition of her property. Associated complaint.
LiveWest Homes Limited (202427894)
The complaint is about the landlord’s handling of: Damp and mould, water ingress and subsequent repairs to the bedroom ceiling. The resident’s concerns about asbestos. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202443643)
The complaint is about: The landlord's handling of the resident’s reports about damp and mould. Complaint handling
Midland Heart Limited (202421885)
The complaint is about the landlord’s handling of: The resident’s report of damp and mould and requests for associated repairs. Window repairs. The residents associated complaint.
Royal Borough Of Greenwich (202436772)
REPORT COMPLAINT 202436772 Royal Borough Of Greenwich 26 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
West Lancashire Borough Council (202422281)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Transfer request.
East Riding of Yorkshire Council (202413545)
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated complaint.
Habinteg Housing Association Limited (202302620)
The complaint is about the landlord’s handling of the resident’s reports of repairs.