Your Housing Limited (202318849)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould and associated repairs. Associated formal complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Barnsley Metropolitan Borough Council (202303386)
The complaint is about the landlord’s handling of a suspected gas leak in the resident’s kitchen.
Peabody Trust (202212871)
The complaint is about: The landlord’s handling of repairs to the communal doors and lifts. The associated complaint handling.
The Riverside Group Limited (202326296)
The complaint is about: The landlord's response to reports of missing loft insulation. The landlord's response to concerns of damp and mould in the property. The landlord's handling of repairs to the thermostat device. The associated complaint handling.
Accent Housing Limited (202230268)
The complaint is about the landlord’s handling of heating repairs and boiler replacement. The Ombudsman has also investigated the landlord’s complaint handling.
Lewisham Council (202220112)
The complaint is about the landlord’s handling of: The void process and the resident’s concerns about the condition of the property at the start of the tenancy. Boiler and water tank repairs. Damp and mould. Kitchen and bathroom repairs and replacement. The resident’s requests for a hedge to be replanted. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202232477)
The complaint is about the landlord’s handling of: Repairs to the bathroom. Reports of damp and mould in the bathroom. The Ombudsman has also considered the landlord’s complaint handling.
Newark and Sherwood District Council (202221884)
The complaint is about the landlord’s handling of: The resident’s request for adaptations in the property. The resident’s reports of asbestos being removed dangerously. Repairs to the septic tank. Repairs to the roof, which resulted in a leak, damp and mould and damaged personal items. Repairs to the stairlift. Damp in wet room.
Nottingham Community Housing Association Limited (202303369)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Service has also considered the landlord’s complaint handling and record keeping.
Southern Housing Group Limited (202302221)
The complaint is about the landlord’s: Response to the resident’s concerns that his tenancy agreement had been defaced. Handling of the resident’s request to assign the tenancy to his daughter. Complaint handling.