All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Repairs, including: Rewiring. Drooping ceilings. Kitchen and Bathroom upgrades. A boiler repair. Damp and mould. Asbestos and a leak through the shed roof. A front door replacement. The resident’s complaint.
The complaint is about the landlord’s handling of: Antisocial behaviour (ASB) in the communal areas of the resident’s building. Associated repairs to the communal front entrance doors and residents’ postboxes in the residents building. Fire safety. Damp and mould in the communal areas of the resident’s building. Damp and mould in the resident’s home. The associated complaint.
The complaint is about the landlord’s handling of: Installation of a stopcock and separate water supply. The formal complaints.
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to communal areas. Concerns about the cleanliness of the building, and fly tipping. Reports of Antisocial behaviour (ASB) in the communal areas of the property. Reports of ASB from a neighbour. Concerns about a shipping container in the communal garden of the property. Concerns about the conduct of its staff. Concerns that the shipping container in the communal garden caused him a financial loss. Reports of a data breach. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Report of a leak. Report of damp, mould and condensation. Complaint and request for compensation. The Ombudsman has also assessed the landlord’s record keeping.
The complaint is about the landlord’s: Handling of a roof leak at the resident’s property. Provision of grounds maintenance which the resident pays a service charge. Response to the resident’s reports of bulk waste being left in the grounds of the property. Handling of the attendance and behaviour of contractors completing repairs at the property. Handling of the closure of an annex building at the property. Handling of the installation of a fire door at the property. Complaint handling.
The complaint is about: The landlord’s handling of the reports that she had to pay council tax on 2 properties. The landlord’s response to the resident’s report that it had her incorrect phone number. The landlord’s handling of the resident’s reports that it had provided incorrect information. The landlord’s response to the resident’s reports about the condition of the property when she moved in. The landlord’s handling of the resident’s reports that it missed appointments.
The complaint is about the landlord’s: Handling of the resident’s request for it to remove a water butt from the property’s garden. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal areas of the property. Concerns about its management of the communal areas of the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Request for replastering and repairs to walls and ceilings. Reports of damage to internal door frames. Associated formal complaint.