London Borough of Redbridge (202329547)
The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports.
Decisions
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Peabody Trust (202318960)
The resident’s complaint is regarding the landlord’s handling of: Repairs and reports of damp and mould in the property. A move to temporary accommodation. Concerns regarding staff conduct. Concerns regarding damage to personal items/property. The resident’s complaints and the amount of compensation offered. In accordance with paragraph 42.a. of the Housing Ombudsman Scheme, the resident’s complaint relating to the landlord’s handling of her concerns regarding staff conduct are outside of the Ombudsman’s jurisdiction. Paragraph 42.a. states we may not investigate complaints made prior to having exhausted a landlord’s complaints procedure. From the information we have seen, the resident raised concerns over operatives using her toilet while she was living in temporary accommodation. However, this did not form part of the complaint raised in June 2023, or that was escalated to stage 2 in December 2023. We note this behaviour is referred to in a further complaint raised in March 2024 (regarding a visit from a contractor, landlord reference 1034095-N8R3T5). We would advise the resident to complete the landlord’s complaint procedure regarding the new complaint if she remains unhappy with its response.
The Riverside Group Limited (202331764)
This complaint is about the landlord’s handling of: The resident’s request for the landlord to write off his arrears because of the anti-social behaviour (ASB) he had experienced. The resident’s request to be rehoused.
Vivid Housing Limited (202341328)
The complaint is about the landlord’s: Response to the resident’s reports of repairs. Complaint handling.
Torus62 Limited (202318532)
The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour (ASB) including an assault by a neighbour and a dog attack. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202316149)
The complaint is about the landlord’s handling of the resident’s: Reports of nuisance caused by carers visiting a neighbouring flat. Concerns about noise nuisance from a local bus station. Reports of repairs to the boiler. Associated complaint.
Hyde Housing Association Limited (202307147)
The complaint is about the landlord’s handling of: The resident’s reports of staff conduct. The removal of the resident’s property from communal areas.
Southern Housing (202313792)
The complaint is about the landlord’s: Response to the resident’s concerns of noise from a nearby private nursery, the nursey’s use of a nearby passageway and the landlord’s enforcement of a covenant concerning the passageway. Response to the resident’s request for noise reducing works and the landlord’s associated communication. Complaint handling.
Futures Housing Group Limited (202317660)
The complaint is about the landlord’s response to the resident’s: Concern about damage to his washing machine. Request for adaptations to his property.
Hammersmith and Fulham Council (202318263)
The complaint is about the landlord’s handling of the resident’s reports that the bins are not being placed in the correct area and the area is not being properly maintained. We have also investigated the landlord’s complaint handling.