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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Richmond Housing Partnership Limited (202120943)

The complaint is about the landlord’s response to the resident’s concerns about: Damaged asbestos tiles. Repairs relating to leaks and a boiler cupboard. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the associated complaint.

Southway Housing Trust (Manchester) Limited (202125549)

The complaint is about the landlord’s response to: Reports of antisocial behaviour by the resident’s neighbour. Concerns about the conduct of the resident’s son. The Ombudsman has also considered the landlord’s complaint handling.

Waltham Forest Council (202410515)

The complaint is about the landlord’s: proposal to carry out works outlined in a section 20 notice. handling of leaks in the property. The Ombudsman has also considered the landlord’s complaint handling.

Camden Council (202307850)

The complaint is about the landlord’s handling of: Repairs at the resident’s home. The resident’s complaint.

East Midlands Housing Group Limited (202341469)

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and her request for compensation. The landlord’s handling of repairs to the resident’s bathroom.