Metropolitan Thames Valley Housing (MTV) (202309638)
The landlord’s handling of the resident’s: Request for a refund of rent overpayments. Correspondence from 29 August 2023 onwards.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Midland Heart Limited (202326767)
The complaint is about the landlord’s handling of: The resident’s request for the removal of her phone number from the landlord’s system. The associated complaint.
Newlon Housing Trust (202303556)
The complaint is about the landlord’s handling of the resident’s: Concerns about the safety and security of the communal bin stores. Associated complaint.
Places for People Group Limited (202220704)
This complaint is about the landlord’s response to: The resident's reports of repairs to their bathroom. The resident’s concerns that the communal gardens and bin areas were not being regularly maintained and fly tipping. The resident’s concerns about the standard of the communal cleaning at their block. This complaint is also about the landlord’s handling of the associated complaint.
Regenda Limited (202300456)
The resident’s complaint is about the landlord’s handling of the installation of an additional handrail/banister on a communal staircase.
Rochdale Boroughwide Housing Limited (202322133)
The complaint is about the landlord’s handling of: The resident’s concerns about maintaining the shared lawn. The resident’s reports of his neighbour leaving rubbish in the shared garden. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Southern Housing (202330144)
The complaint is about the landlord’s: Handling of the resident’s direct debit payments. Complaint handling.
Stonewater Limited (202413590)
The complaint is about the landlord’s handling of the resident’s reports of: Faults with the storage heaters and the time taken to replace them. Damp and mould and associated repairs. We have also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202227432)
The complaint is about the landlord’s: Handling of repairs to the communal door. Response to the resident’s request for priority A rehousing banding. Handling of an internal inspection of the property. Complaint handling.
The Guinness Partnership Limited (202322309)
The complaint is about the landlord’s handling of the resident’s rent account at the end of the tenancy.