East Devon District Council (202231306)
The complaint is about the landlord’s handling of various repairs to the property. The Ombudsman has also considered the landlord’s knowledge and information management.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Fairhive Homes Limited (202316144)
The complaint is about: The landlord’s handling of reports of noise nuisance from the communal entrance door. The landlord’s handling of reports of a pest infestation. The Ombudsman has also considered the landlord’s complaint handling.
Karbon Homes Limited (202331768)
The complaint is about the landlord’s response to the resident’s requests for repairs in the bathroom.
London & Quadrant Housing Trust (L&Q) (202128367)
The complaint is about the landlord’s handling of the resident’s: Request for repairs to a boundary wall and fencing. Associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202301154)
The complaint is about the landlord’s: Handling of the resident’s reports of no gas heating or hot water at the property. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202332398)
The landlord’s response to the resident’s: reports about damp and mould in the property; request for a mutual exchange. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hillingdon (202334408)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Request for a property transfer.
London Borough of Newham (202205487)
The complaint is about the landlord’s handling of the resident’s: Concerns that it had not renewed her smoke alarms. Formal complaint.
London Borough of Redbridge (202230183)
The complaint is about the landlord's handling of issuing a notice to end the resident’s temporary accommodation.
London Borough of Redbridge (202318336)
This complaint is about: The landlord’s response to the resident’s complaints about its handling of roof repairs. The landlord’s complaint handling. Both elements of this investigation involve the landlord’s handling of and response to the resident’s complaint. The investigation considers firstly the reasonableness, thoroughness, and accuracy of the landlord’s responses to the complaint. Separately, it considers the landlord’s handling of the formal complaint in accordance with its policy and procedures.