All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Leaks in the property and damage to the resident’s carpet. Reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s request for: Quarterly rent statements. Her account to be reviewed for fraudulent activity. The Ombudsman has also looked at the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord's handling of: The resident’s concerns regarding the balcony in the property above. Repairs to resolve damp and mould in the property and its offer of a permanent decant. The resident’s concerns about staff conduct.
The complaint is about the landlord’s handing of the resident’s rent account, and the resulting legal action due to rent arrears.
The complaint is about the landlord’s handling of the resident’s: Request for repairs to remedy leaks, damp and mould in the bathroom. Decant while works were completed and its decision to terminate the temporary accommodation. Request for additional funds. Reports of gutter repairs and damp on the external wall. Reports of pigeons nesting. Associated formal complaint.
The complaint is about the landlord’s handling of the resident’s reports of damage to the perimeter wall. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord's response to the resident’s request for a parking space. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about the suitability of her kitchen. The Ombudsman has also considered the landlord’s complaint handling.