Southwark Council (202342845)
The complaint is about the landlord’s handling of the resident’s reports that his neighbour’s home business was causing noise nuisance. The Ombudsman has also assessed the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sovereign Network Group (202329310)
The complaint is about the landlord’s handling of a recurring roof leak and its repair and replacement. We have also considered the landlord’s complaint handling.
Vivid Housing Limited (202322185)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB).
West Kent Housing Association (202320196)
The complaint is about the landlord’s handling of grounds maintenance work being charged for through service charges.
Birmingham City Council (202326733)
The complaint is about how the landlord handled the resident’s reports of smoking in communal areas.
Crawley Borough Council (202329723)
The complaint is about the landlord’s handling of: Repairs to an uneven communal pavement and drain. The associated complaint.
Haringey London Borough Council (202314617)
The complaint is about the landlord’s handling of a refund request for fire doors that it did not install.
Homes Plus Limited (202312677)
The complaint is about the landlord’s handling of the resident’s request for the kitchen floor to be levelled.
Hyde Housing Association Limited (202330308)
This complaint is about the landlord’s handling of: The resident’s reports of high energy usage following the installation of a new heating system in August 2022. The resident’s reports of high energy usage following the installation of storage heaters in April 2024. The resident’s complaint about a guttering repair.
LiveWest Homes Limited (202327497)
The complaint is about the landlord’s: Monitoring and management of a communal car park used by the resident. Complaint handling.