Brighton and Hove City Council (202334600)
The complaint is about the landlord’s: Handling of reports of roof leaks, major works, and reports that the property was not fit to let at the start of the tenancy. Complaint handling.
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The complaint is about the landlord’s: Handling of reports of roof leaks, major works, and reports that the property was not fit to let at the start of the tenancy. Complaint handling.
The complaint is about the landlord’s handling of: The condition of a property at the start of the tenancy. The adequacy of the heating and hot water system in the property. A request for a wash hand basin in the downstairs toilet. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s request for a replacement tap. This Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated remedial repairs. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to: The toilet. The window vents. The French doors. Request for the secondary front door to be replaced. Complaint and the level of redress offered.
The complaint is about the landlord’s handling of: Reports of leaks at the property. Damp and mould at the property. Complaint handling and record keeping.
The complaint is about the landlord’s handling of: The resident’s reports of lack of heating and hot water in the property. The resident’s reports of damp and mould in the property. The resident’s reports of disrepair to his property and associated remedial repairs. The landlord’s complaint handling has also been investigated.
The complaint is about: the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. the landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to reports of disrepair to communal steps leading up to the property. The Ombudsman has also considered the landlord’s complaint handling.
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