Southwark Council (202315518)
The complaint is about the landlord’s handling of the resident’s: Concerns about communal cleaning and grounds maintenance of the block, including a subsequent mice infestation. Associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southwark Council (202317480)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202231130)
The complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning. Handling of the initial one-off cleaning cost. Complaints handling.
The Guinness Partnership Limited (202316630)
The complaint is about: The landlord’s handling of the resident’s request for a dedicated car parking space. The landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202318212)
The complaint is about the landlord’s handling of repairs to the communal front door of the resident’s building.
The Guinness Partnership Limited (202339341)
The complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning. Handling of the initial one-off cleaning cost. Complaints handling.
The Riverside Group Limited (202319298)
The complaint is about the landlord’s handling of the resident’s reports of a neighbour’s security lights shining into her property, and antisocial behaviour (ASB) by this neighbour. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Torus62 Limited (202306875)
The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp, and mould in the communal hallway; associated complaint.
Torus62 Limited (202322048)
The complaint is about the landlord’s handling of: The resident’s reports of repairs in her property. The resident’s reports of a data breach. Changes to the energy billing system and to the energy supplier.
Town and Country Housing (202315736)
The complaint is about the landlord's response to the resident’s concerns about a section 20 consultation, and management of the block.