Amplius Living (202308309)
The complaint is about the landlord’s handling of repairs to the garden fence. We have also investigated the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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GreenSquareAccord Limited (202317936)
The complaint is about the landlord’s handling of: The resident's reports about the standard and frequency of grounds maintenance in the car park area. The associated complaint.
Incommunities Limited (202227759)
The complaint is about the landlord’s handling of repairs to the resident’s roof.
Lewisham Council (202336847)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
London & Quadrant Housing Trust (L&Q) (202319737)
The complaint is about the landlord’s handling of the resident’s reported leak. The Ombudsman has also assessed the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202318440)
The complaint is about the landlord’s response to the resident’s Reports of a leak. Reports of damp and mould. Associated complaint.
Ocean Housing Limited (202307659)
The complaint is about the landlord’s handling of service charge increases.
Peabody Trust (202314939)
The resident’s complaint is about: The landlord’s handling of the resident’s queries about service charges and the resident’s concerns that the landlord had mislaid her direct debit form. How the landlord calculated the resident’s service charges. The landlord’s handling of the resident’s data.
Southern Housing (202311736)
The complaint is about the level of service charge set by the landlord for the cyclical works, and whether the standard of work justified these charges.
Southern Housing (202324807)
The complaint is about the landlord’s: Handling of concerns about grounds maintenance. Handling of concerns about parking. Handling of reports of mould at the property. Complaint handling.