All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202212996 Islington Council 30 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The complaint is about:
The complaint is about: The landlord’s response to issues the resident raised regarding the delivery of communal maintenance and housing management services; The landlord’s response to the resident’s concerns about the increase in his service charge; The handling of the associated complaint; The level of the resident’s service charge.
The complaint is about the landlord’s handling of: The resident’s request for a copy of maintenance reports. The resident’s concerns about the conduct of a landlord employee. The Ombudsman has considered the landlord’s complaint handling in this case.
The complaint is about t he landlord’s response to resident’s reports about the condition of: The plastering in the property. The windows, the roof, and the property after a boiler installation. The garden paths and gate. The resident’s report of suffering an injury at the property. The Ombudsman will also consider the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Responsive repairs. Reports that the property was cold. Complaints, communication, and record keeping.
The complaint is about: The landlord’s handling of pest control reports and related works. The landlord’s handling of damp and mould reports. The landlord’s handling of the resident’s request for a kitchen alteration. The landlord’s handling of the resident’s request for a move. The landlord’s handling of the resident’s complaint.
The complaint is about: The increase in service charges for the property. The landlord’s response to the resident’s concerns about the service charges and his request for information.
The complaint is about: The landlord’s decision to replace a brick wall on the property boundary with wooden fence panels instead of a new brick wall. The landlord’s response to allegations of racial discrimination in its decision to replace a brick wall with a wooden fence.
The complaint is about: The landlord’s handling of the resident’s reports of various repairs in the property including works to repair cracks in the bedroom and hallway, door renewal and treatment of damp and mould and for the radiators in his home to be changed. The associated complaint.