All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about the landlord’s handling and response to the: issue of an eviction notice; resident’s reports of noise disturbance and ASB; resident’s report of an incident with a warden; disposal of items following the resident’s eviction; reports of repairs including to the intercom system; related complaints.
The complaint is about the landlord’s handling of: Major works to the property and the necessary decants for the works to be carried out. The conduct of the contractors carrying out the work at the property. The level of compensation offered by the landlord. This Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s request for a transfer due to accessibility needs.
The complaint is about; the landlord’s response to the resident’s reports of damp and mould. the landlord’s complaint handling.
The resident complained about the landlord's handling of works in response to her reports of damp and mould in the property.
This complaint is about the landlord’s handling of ongoing leaks in the resident’s home.
This complaint is about the landlord’s response to the resident’s reports of noise disturbance and anti-social behaviour (ASB).
This complaint is about the landlord’s: Response to a rat infestation; Complaint handling; Record keeping.
This complaint is about the landlord’s response to: The resident’s concerns about the condition of the property when let. The resident’s request for an eye level oven in her kitchen.
This complaint is about the landlord's response to the resident’s reports of a gas leak, and her concerns about its cause.