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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Citizen Housing (202301690)

The resident has complained about the landlord’s: response to reports of antisocial behaviour (ASB), including the use of CCTV and a boundary dispute. response to the resident’s request for works to the heating and hot water system including for a replacement boiler to be located in the kitchen. response to the resident’s concerns about the windows in one of the bedrooms. response to reports of damp and mould. response to reports of water contamination. attempts to access the property to conduct an electrical installation, condition report. The Service has also considered the landlord’s record keeping.

Clarion Housing Association Limited (202212372)

The complaint is about the landlord’s handling of: The resident’s reports of the property condition when it was let. The resident’s reports of sewage in the property and garden. The associated complaint.

Epping Forest District Council (202125385)

The complaint is about the landlord’s handling of: reports of leaks, damp and mould in the property. repairs needed in the property. The resident has also complained about the impact of damp and mould on her family’s health. We have also considered the landlord’s: complaint handling. record keeping.

ForHousing Limited (202221471)

The complaint is about: The landlord’s handling of damp works required to the resident’s property and associated repairs following the works. The landlord’s handling of the resident’s complaint, including request for compensation.

London Borough of Ealing (202209234)

The complaint is about: The landlord’s handling of the resident’s reports of leaks from a neighbouring property. The landlord’s handling of the resident’s complaint. The residents request to be compensated for financial loss. This service has also considered the landlord’s record keeping.

London Borough of Hackney (202229637)

The complaint is about the landlord’s handling of: The resident’s reports of loss of heating and hot water in her property. The resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaints handling.

Paragon Asra Housing Limited (202210685)

REPORT COMPLAINT 202210685 Paragon Asra Housing Limited 22 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Paragon Asra Housing Limited (202229230)

The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property. reports of a draught in her living room. This Service has also considered the associated complaint handling.