Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Lambeth Council (202127127)

The complaint is about: The landlord’s handling of repairs at the resident’s property and repairs to communal areas of the building. The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The landlord’s response to disrepair in the resident’s previous property. The landlord’s response to a tenancy succession/addition complaint. The landlord’s treatment of the resident with unfair council tax and rent arrears accumulated at the resident’s current property and previous 2 properties. The landlord’s handling of recent complaints of further noise nuisance and ASB caused by a new tenant(s) of the flat situated above the resident’s property. This Service has also considered the landlord’s complaint handling.

Lambeth Council (202213082)

REPORT COMPLAINT 202213082 Lambeth Council 5 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

Peabody Trust (202104507)

The complaint is about the landlord’s handling of the resident’s: Request to have scaffolding removed from the property. Concerns regarding fire safety. Reports of flooding within the property. Request for compensation related to personal injury. Reports of anti-social behaviour from an upstairs neighbour. Request for the shared garden to be equally divided. The Ombudsman has also considered the landlord’s complaint handling.

A2Dominion Housing Group Limited (202214973)

The complaint is about: The landlord’s handling of the resident’s concerns about her patio. The landlord’s complaint handling.

Camden Council (202215089)

The complaint is about: The landlord’s handling of the resident’s request to refurbish her kitchen. The Ombudsman has also investigated the landlord’s complaint handling, and level of compensation offered.

Notting Hill Genesis (NHG) (202126871)

The complaint is about the landlords handling of the resident’s: Reports of damp and mould and associated repairs. Reports of pests. Concerns about an increase in service charges. Reports of issues with its estate management. Associated complaint.

Paragon Asra Housing Limited (202218861)

The complaint is about: The landlord’s handling of a leak into the property. The Ombudsman has also considered the landlord’s complaint handling.

Aster Group Limited (202122022)

The complaint is about: The landlord’s handling of repairs to the resident’s block. The landlord’s complaint handling has also been investigated.

Bromford Housing Group Limited (202222666)

The complaint is about the landlords handling of subsidence affecting the resident’s property.

Cambridge City Council (201913783)

The complaint is about: The landlord’s handling of the resident’s reports of issues with the condition of the property. The landlord’s response regarding safeguarding and the suitability of the property The landlord’s response to the resident’s reports of anti-social behaviour (ASB)