Citizen Housing (202316111)
This complaint is about the landlord’s: Handling of outstanding repairs in the property. Staff conduct.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Cross Keys Homes Limited (202313867)
The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB) complaint handling
ForHousing Limited (202311294)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. A repair to the front door. The resident’s request for a new bathroom and kitchen. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Islington Council (202316141)
The complaint is about the landlord’s response to the resident’s: Reports of noise. Request for property improvements.
London & Quadrant Housing Trust (L&Q) (202311309)
The complaint is about the landlord’s handling of the: Resident’s reports of antisocial behaviour (ASB). Associated complaint. The Ombudsman has also considered the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202313077)
The complaint is about the landlord’s response to the resident’s request for soundproofing. We have also investigated the landlord’s complaint handling.
London Borough of Newham (202308669)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The Service has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202326016)
The complaint is about the landlord’s handling of the resident’s reports that other tenants were throwing cigarette butts onto her balcony.
Nottingham Community Housing Association Limited (202327491)
The complaint is about: The landlord’s response to the resident’s concerns about her hallway being narrow. The landlord’s handling of the resident’s transfer application and its associated communication. We will also consider the landlord’s record keeping.
Platform Housing Group Limited (202331192)
The complaint is about the landlord’s handling of the resident’s request for a new bathroom.