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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Origin Housing Limited (202435202)

The complaint is about the landlord’s handling of the resident’s reports of: Outstanding roof repairs. Condensation and damp in the property. We have also considered the landlord’s complaint handling.

Regenda Limited (202422719)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Reports of window repairs. Formal complaints.

Southern Housing (202403970)

The complaint is about the landlord’s handling of the resident’s: Request to be rehoused. Reports of antisocial behaviour (ASB). Reports of issues with communal entrances to the block. Reports of issues with parking. Request it changed her name on its systems. Associated complaint.

Sovereign Network Group (202442392)

REPORT COMPLAINT 202442392 Sovereign Network Group 29 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The Riverside Group Limited (202440889)

This complaint is about how the landlord handled the resident’s reports of a leak. We have also considered how the landlord handled the resident’s complaint.

Acis Group Limited (202331973)

The complaint is about the landlord’s handling of the resident’s concerns about discrimination. The Ombudsman will also consider the landlord’s handling of the resident’s complaint.

London Borough of Enfield (202327727)

The complaint is about the landlord's handling of the resident’s: Reports of a leak. Request for a surveyor's report The Ombudsman has also decided to investigate the landlord’s complaint handling.