Sovereign Network Group (202300796)
The complaint is about the landlord's handling of reports of a smell in the property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Welwyn Hatfield Borough Council (202218237)
This complaint is about the landlord's handling of the resident’s request for compensation after it plumbed his toilet into a hot-water inlet.
Amplius Living (202311863)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Blackpool Council (202406846)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns about staff conduct.
City of Doncaster Council (202339564)
The complaint is about the landlord’s handling of: The resident’s concerns regarding works required to the windows in the property. The associated complaint.
Clarion Housing Association Limited (202312013)
The complaint is about the landlord’s response to: The resident’s: Concerns about the communal lift. Complaint about a staff member. A fault on the fire panel. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202303962)
The complaint is about the landlord’s response to the resident’s: Concerns regarding the condition of the property on letting. Reports of damp and mould. Request for compensation for damage to her personal belongings and energy bills. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Metropolitan Thames Valley Housing (MTV) (202314074)
This complaint is about the landlord’s: Response to the resident’s reports that he was unable to access his garage and of damage caused by its contractors. Handling of the associated complaint.
Mid Devon District Council (202304164)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and hate crimes. Concerns about its failure to safeguard him and breach of his human rights and the Equality Act 2010. Concerns about staff conduct. Associated complaint.
Odu-Dua Housing Association Limited (202317449)
The complaint is about the landlord’s handling of the resident’s transfer application.