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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Orbit Group Limited (202321352)

The complaint is about: The landlord’s handling of reports of damp and mould caused by an ongoing leak in the property. The landlord’s handling of various repairs to the property. The associated complaint handling.

Peabody Trust (202318678)

The complaint is about the landlord’s: handling of repairs to an external structure. complaint handling.

Richmond Housing Partnership Limited (202222546)

The complaint is about the landlord’s response to the resident’s report of an abandoned car parked outside her property. This Service has also considered the landlord’s complaint handling.

Barnsbury Housing Association (202303715)

The complaint is about the landlord’s handling of the resident’s Reports of antisocial behaviour (ASB). Concern about the cleanliness of the communal areas. The Ombudsman has also considered the landlord’s complaint handling.

Regenda Limited (202211479)

The complaint is about the landlord’s: Response to the resident’s concerns about outstanding repairs and decoration following damp and mould work at the property. Complaint handling.

South Lakes Housing (202321401)

The complaint is about the landlord’s handling of the resident’s: Report of required window repairs, causing a loss of heat and increased energy costs. Report of damp. Report of a leak in the utility room. Request to move to a more suitable property. Formal complaint.