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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Amplius Living (202301199)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated repairs.

Ashford Borough Council (202320726)

The complaint is about how the landlord handled the resident’s requests for: Alterations to the driveway and installation of dropped curbs. Clarification on whether it would install an extension. Alterations to the back gate. Improved drainage outside the property. Window upgrades. Works to widen the porch. Lowering of the kitchen floor. Improved heating.

Aster Group Limited (202403236)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from her neighbour. Request for a management transfer. Request for a breakdown of service charges and reimbursement of her rent and expenses.

Camden Council (202400812)

The complaint is about the landlord’s handling of: the residents reports of repairs needed to a roof following a leak into the property, including: water ingress into the property. repairs to damage in the kitchen/lounge area. the associated complaint.

Clarion Housing Association Limited (202231359)

The complaint is about the landlord’s handling of: The resident’s concerns regarding the neighbour’s use of commercial vehicles and allocated car parking spaces. The complaint and level of compensation offered.