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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Royal Borough of Kensington and Chelsea (202211153)

The complaint is about the landlord’s handling of: The resident’s request to transfer the tenancy into her name. The resident’s request to book repairs. The resident’s reports of concerns of the conduct of a member of staff. The management of the rent account.

Tower Hamlets Homes (202203573)

The resident has complained about the landlord’s handling of: Major works to renew the district heating system and install smart meters, together with the works required to rectify issues with the smart meters. Reports that the communal electricity bills do not reflect actual usage. The associated complaint.

Hyde Housing Association Limited (202302015)

The complaint is about: The landlord’s handling of repairs to the boiler. The level of compensation offered in response to the complaint. This service has also investigated the landlord’s complaint handling.

Camden Council (202232007)

The complaint is about: The landlord’s response to the resident’s report that the communal entrance door was faulty and insecure; The landlord’s handling of the associated complaint.

Midland Heart Limited (202229468)

The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property when let, and outstanding repairs. The landlord’s decision not to amend the tenancy start date.