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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Southern Housing (202302556)

The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Complaint.

Southern Housing (202404977)

The complaint is about the landlord’s response to the resident’s: Reports of water ingress, damp, and mould. Reports that she could not use her bathroom sink. Reports of damage caused to a kitchen cupboard and bath panel. Associated complaint.

Stonewater Limited (202329801)

REPORT COMPLAINT 202329801 Stonewater Limited 21 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

West Northamptonshire Council (202317144)

The complaint is about the landlord’s response to the resident’s: Reports of a soil pipe backing up, including whether the landlord should have prevented this from happening and the resident’s belongings being damaged. Transfer request.

Wiltshire Council (202320734)

The complaint is about the landlord’s handling of the resident’s request for a shower and the associated repairs.

Amplius Living (202303316)

The complaint is about: The landlord’s handling of repairs to the communal floor area. The availability of the Scheme Manager.

Amplius Living (202336277)

The complaint is about the landlord’s handling of the residents: Bathroom repairs. Reports of cracks throughout the property. Complaint. We have also considered the landlord’s record keeping.

Anchor Hanover Group (202312182)

REPORT COMPLAINT 202312182 Anchor Hanover Group 20 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]