Peabody Trust (202205032)
The complaint is the landlord breached the lease in its handling of the resident’s application to purchase additional shares of the property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Camden Council (202128343)
The complaint is about the landlord’s handling of the sales process of the resident’s property.
Citizen Housing (202216442)
The complaint is about: The landlord's response to reports of noise nuisance and antisocial behaviour (ASB). The landlord's response to reports of harassment and concerns about the conduct of staff members. The landlord's handling of the resident’s reports of repairs to the property, specifically: A repair to her washing machine. Damp and mould.
Clarion Housing Association Limited (202126890)
The complaint is about the landlord’s handling of the resident’s: contents insurance account. complaint.
Onward Homes Limited (202105509)
The complaint is about: The landlord’s handling of fire safety works to the exterior façade of the block, in particular its communication and the provision of the EWS1 form. The landlord’s handling of the resident’s queries about service charges. The landlord’s handling of the complaint.
Peabody Trust (202114107)
This complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman also considered the landlord’s: Response to the resident’s vulnerabilities, health and welfare concerns; Complaint handling.
Places for People Group Limited (202201987)
The complaint is about the landlord’s handling of the resident’s reports of draughts from her windows and doors. The Ombudsman has also considered the landlord’s record keeping.
Royal Borough Of Greenwich (202128090)
The complaint is about the landlord’s handling of repairs to the floor and foundations.
Cambridge City Council (202223994)
The complaint is about the landlord’s handling of repairs to the communal door. The Ombudsman has also reviewed the landlord’s complaint handling.
Southwark Council (202228633)
The complaint is about the landlord’s handling of: Repair works, including the resident’s concerns about scaffolding and damage to paving slabs. The resident’s complaint.