All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about the landlord’s: Response to the resident’s reports of mould; Handling of recommended aids and adaptations; Response to the resident’s concerns about a replacement kitchen; Complaint handling. The Ombudsman also considered the landlord’s record keeping.
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould in her property. Complaint handling.
The complaint is about: The landlord’s response to the resident’s reports about a leak from a leaseholder property. The landlord’s response to the resident’s reports of damp and mould. The landlord’s complaint handling.
The complaint is about:
The landlord’s handling of the resident’s request to assign his tenancy via a mutual exchange.
The complaint is about the landlords handing of leaks into the residents property and the resulting damage. The landlords handling of the residents complaint including the compensation offered.
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s request for a priority transfer. Complaints handling.
The complaint is about the landlord’s handling of the resident’s reports of a leak which caused damp and mould in her property. The Ombudsman has also considered the associated complaint handling.
The complaint is about the landlord’s handling of a repair to the resident’s heat pump.
The complaint is about the landlord letting a property to the resident without a carbon monoxide (CO) alarm.