Basildon Borough Council (202204250)
The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen following her reports of leaks to the property, and subsequent reports of damp and mould in the kitchen. Complaint handling.
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The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen following her reports of leaks to the property, and subsequent reports of damp and mould in the kitchen. Complaint handling.
The complaint is about the landlord’s response to: Reports of overgrown trees in the neighbour’s garden. Request to repair damage to the resident’s shed and decking.
The complaint is about the landlord’s handling of the resident’s reports of a: Leak in the property. Mice infestation in the property.
The complaint is about the tone, content and language used in correspondence the residents received from the landlord.
The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour (ASB); response to the resident’s complaint.
The complaint is about the landlord’s handling of repairs to the resident’s floorboards.
The complaint is about: The suitability of the property allocated by the landlord. The landlord’s handling of the resident’s concerns of anti-social behaviour. The landlord’s decision to charge the resident a full month’s rent while offering no reimbursement for her decorating costs. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reference requests. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident's reports of high utility bills due to the bypassing of an immersion heater switch.
The complaint is about the landlord’s response to the resident’s reports about: a text sent about a repair. the removal of a washing line. anti-social behaviour (ASB). complaint handling.