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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Citizen Housing (202226417)

The complaint is about: The landlord’s handling of repairs to resolve damp and mould. The landlord’s handling of repairs to installations for the supply of hot water. The landlord’s complaint handling. The landlord’s response to the resident’s request for compensation for damaged furniture and personal injury due to damp and mould. The Ombudsman has also considered the landlord’s record keeping and information management.

Peabody Trust (202214147)

The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal cleaning, security of the bin store, and communication. Associated formal complaint.

GreenSquareAccord Limited (202342904)

The complaint is about the landlord’s handling of: The resident’s reports of having no heating and hot water and associated repairs. The resident’s report of a leak and outstanding repairs within the property. The resident’s complaints.

Lewisham Council (202216774)

The complaint is about the landlord’s handling of repairs, including structural repairs, a broken doorbell, a leak in the kitchen, a broken bathroom tap and the associated request for adaptations, and its investigations into insulation in the property. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.

London & Quadrant Housing Trust (L&Q) (202336541)

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response to the resident’s reports of the property being overcrowded. Response to the resident’s reports of anti-social behaviour (ASB). Complaint handling.

Peabody Trust (202307369)

The complaint is about the landlord’s: Administration of the resident’s service charge account. Handling of the resident’s reports of a repair to the communal lift. The Ombudsman has also considered the landlord’s complaint handling.

Peabody Trust (202309310)

The complaint is about the landlord’s handling of the resident’s reports of bedbugs. The Ombudsman has also considered the landlord’s complaint handling.

The Guinness Partnership Limited (202322569)

The complaint is about the landlord’s: Handling of the resident’s reports of damage caused to a neighbour’s garage. Response to the resident’s concerns about the landlord’s redecoration of the property’s external and communal areas. Response to the resident’s concerns that an allocated visitor parking space at the block was taken by a private resident. Handling of the resident’s reports of a faulty fire alarm at the block. Complaint handling.