Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Home Group Limited (202215876)

The resident’s complaint is about the landlord’s handing of his reports of Anti Social Behaviour (“ASB”) and his complaint.

Hyde Housing Association Limited (202305311)

The complaint is about the landlord’s handling of the resident’s reports of: Pest infestations. Outstanding repairs to the bathroom. Associated formal complaint.

London Borough of Hillingdon (202204024)

The complaint is about the landlord’s handling of: Repairs to the thermostat, radiators, and boiler. The resident’s associated complaint and compensation request.

Metropolitan Thames Valley Housing (MTV) (202207267)

REPORT COMPLAINT 202207267 Metropolitan Thames Valley Housing (MTV) 28 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Optivo (now Southern Housing) (202205013)

The complaint is about the landlord’s handling of the resident’s:

Peabody Trust (202207765)

The complaint is about the landlord’s handling of an annual gas safety check at the resident’s property. The Ombudsman has also investigated: The landlord’s complaint handling. The landlord’s record keeping.

Peabody Trust (202212509)

This complaint is about the landlord’s handling of: Reports about staff conduct. Reports about the standard of communal cleaning. The associated complaint.

Places for People Group Limited (202226977)

The complaint is about the landlord’s handling of repairs to the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

Soho Housing Association Limited (202121347)

The complaint is about the landlord’s handling of: A planned bathroom replacement. Its knowledge and information management, in relation to the handling of a leak. The resident’s complaint.

Thirteen Housing Group Limited (202117526)

This complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and anti-social behaviour (ASB). Request to be rehoused. Associated complaint.