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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Amplius Living (202226698)

The complaint is about:  The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of the resident’s complaint.

Anchor Hanover Group (202303691)

The complaint is about: The landlord’s administration of the service charge account, including the bank account arrangements. The landlord’s handling of the programme for replacing residents’ front doors. The landlord’s handling of repairs and maintenance on the estate prior to the transfer of management, including the resident’s reports of fire safety issues. The resident’s report of the landlord’s refusal to fund new equipment, including garden furniture and items for the guest room. The resident’s report of delays in the landlord providing information and funds as part of the transfer of responsibility for managing the estate.  The landlord’s handling of the associated complaints.

Anchor Hanover Group (202306635)

The complaint is about the landlord’s handling: of the resident’s reported issues about: a rodent infestation. his bay window repair. food being thrown within the external communal areas. an interference with his parcel delivery. of the resident’s decision to decline to meet with it and its subsequent request to access his home for a repair matter. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.

Aster Group Limited (202327751)

The resident’s complaint is about the landlord’s handling of: Mould in her shower room. Her request for a management transfer.

Birmingham City Council (202221487)

The complaint is about: The landlord’s response to disruption caused the resident, including loss of broadband and telephone services, during refurbishment works in the property below. The landlord’s handling of the resident’s complaint.

Birmingham City Council (202314530)

The complaint is about the landlord’s handling of the resident’s reports of: A leak under the kitchen sink. Not having cooking facilities for an extended period of time. The resident has also complained about the landlord’s handling of her formal complaint.