All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The impact on the resident of a dispute with an energy supplier. Administration of the rent and service charge account. The resident’s concerns about a parking safety issue. Reports of defects in the property. The resident’s complaint. The Ombudsman has also assessed the landlord’s record keeping.
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) including racist abuse and harassment. The landlord’s approach to the resident’s request to install a fence. The conduct of the landlord’s staff. The landlord’s handling of the resident’s complaint.
This complaint is about the landlord’s handling of: The resident’s queries about her service charge. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of: damp and mould and the subsequent repairs. Asbestos in the property and the subsequent repairs. The complaint is about the landlord’s response to the resident’s request that it reimburse the resident for works the resident had carried out and paid for.
The complaint is about: The landlord’s handling of the resident’s reports of a leak from the property above. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s handling of garden drainage works including the replacement of the resident’s shed. The landlord’s complaints handling.
This complaint is about the landlord’s handling of: The resident’s application for rehousing. Reports of damp, mould, draughts, and lack of insulation within the property. Reports of pests within the property.
The complaint is about the landlord's handling of the resident's reports of suspected subsidence causing damage and unlevel flooring. The Ombudsman has also considered the landlord's complaint handling.
This complaint is about the landlord’s handling of: Latent defects in the resident’s bathroom. The associated complaint.
The complaint is about: The landlords handling of the resident’s request for a subject to access request (SAR). The landlords response to the resident’s reports of anti social behaviour (ASB). This service has also considered the landlord’s complaint handling.