Citizen Housing (202232117)
The complaint is about the landlord’s: Response to the resident’s request for it to level the rear garden at the property. Complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Harlow District Council (202341933)
The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof of his property.
Silva Homes Limited (202313847)
The complaint is about the landlord's handling of the resident’s reports of: Damp and mould, and related repairs. Damaged personal possessions due to mould. Poor conduct by one of its contractors.
Aspire Housing Limited (202226247)
The complaint is about: The landlord’s response to the resident’s reports of noise disturbances. The landlord’s handling of the resident’s concerns about a tree.
Islington Council (202322636)
The complaint is about the landlord’s handling of: Reports of damp and mould. The associated complaint.
Longhurst Group Limited (202303652)
The complaint is about the landlord’s response to the resident’s: Reports of an outstanding repair to a shower chair and associated works. Complaint. This report will also assess the landlord’s record keeping.
Metropolitan Thames Valley Housing (MTV) (202232030)
The resident’s complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202411395)
The resident’s complaint is about the landlord’s handling of the resident’s reports of: outstanding repairs to her property. the conduct of a contractor’s operative. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202411398)
The resident’s complaint is about the landlord’s handling of the resident’s reports of: a repair to the shower curtain pole. the conduct of a contractor’s operative. a missed appointment. outstanding repairs.
Notting Hill Genesis (NHG) (202204826)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request to be reimbursed for a shower screen. request that the landlord paint her bathroom. This service has also considered the landlord’s complaint handling.