Places for People Group Limited (202441700)
The complaint is about the landlord's handling of the resident’s: Subject access request (SAR). Reports of damp and mould. Reports of mice in her property. Associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Poplar Housing And Regeneration Community Association Limited (202331942)
The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) and parking management concerns, and her associated complaints.
Sanctuary Housing Association (202451429)
The complaint is about the landlord’s handling of outstanding repairs affecting: Guttering, drains, and roof tiling. Heating. The kitchen. The shower. The Ombudsman has investigated the landlord’s complaint handling.
Stonewater Limited (202317567)
The complaint is about the landlord’s handling of the resident’s complaints about: Fencing. Bias. Anti-social behaviour (ASB). Compensation for rent issues. Enquiry regarding a neighbour. We have also looked at how the landlord handled the complaint about its own complaint process as part of this investigation.
Winchester City Council (202226500)
The complaint is about Winchester City Council’s (the council’s) handling of: Repairs to a property provided as temporary accommodation while the resident was homeless. The eviction process from this temporary accommodation. A decision not to offer a property.
Aster Group Limited (202405025)
The landlord’s handling of the resident’s: Staff conduct concerns. Complaints about works to the car park. Damp and mould reports. The Ombudsman has also considered the landlord’s complaint handling.
Greenoak Housing Association Limited (202422658)
The complaint is about the landlord’s handling of reports of damp and mould in the property.
London & Quadrant Housing Trust (202214684)
The complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs to the bedroom. Associated complaint.
London Borough of Croydon (202408427)
The complaint is about the landlord’s: Handling of the resident’s reports of uncapped gas at the property, and subsequent remedial repairs. Complaints handling.
Moat Homes Limited (202210756)
The complaint is about the landlord’s handling of: A leak at the resident’s property and the associated repairs. A pest issue.