Two Rivers Housing (202306729)
The complaint is about the landlord’s handling of the resident’s concerns about:
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The complaint is about the landlord’s handling of the resident’s concerns about:
The complaint is about the landlord’s handling of the resident’s request for compensation for improvements he made to the property.
The complaint is about: The landlord’s handling of the resident’s bathroom replacement. The landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s response to the resident’s reports regarding works for: Low water pressure at her property. The replacement of her property’s bathroom. Blocked, backed up, and leaking drains and pipework at her property. Missing manhole and electrical socket covers and a mice infestation in her building’s communal areas. A lack of ventilation in her bathroom and toilet.
The complaint is about the landlord’s response to the resident’s reports of: Harassment by his neighbour. Noise nuisance. This report will also consider the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Heating and hot water repairs. The resident’s service charge queries. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Request for the exterior of the block to be painted. Reports concerning the volume of the intercom. Request for hooks to be fitted to the external communal doors. Request for an alternative location of a kitchen extractor fan. Associated formal complaint.
The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports.
The complaint is about: The landlord’s handling of a recurring rat infestation. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s complaint about its handling of repairs following a fire at a neighbouring property, and damp and mould due to repair delays.
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