The Riverside Group Limited (202317321)
The complaint is about the landlord’s handling of the administration of, and queries regarding, service charges.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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West Kent Housing Association (202320441)
The complaint is about the landlord’s: Response to the resident’s concerns about pigeon spikes. Response to the resident’s concerns about the carpark gate. Complaint handling.
Wiltshire Council (202301667)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The conduct of a member of the landlord’s staff. The Ombudsman has also considered the landlord’s complaints handling
A2Dominion Housing Group Limited (202415634)
REPORT COMPLAINT 202415634 A2Dominion Housing Group Limited 26 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Basildon Borough Council (202315108)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the roof and balcony. The landlord’s complaint handling has also been considered.
Bromford Housing Group Limited (202316706)
The complaint is about the landlord’s handling of: Flooding in the resident’s garden. The associated complaint.
City of Westminster Council (202318036)
The complaint is about the landlord’s response to reports of water ingress.
East Suffolk Council (202343843)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
First Choice Homes Oldham Limited (202315772)
The complaint is about the landlord’s: Handling of the resident’s reports of delays in completing kitchen improvements and damages caused when his kitchen was replaced. Complaint handling.
Hyde Housing Association Limited (202336494)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the roof and the associated repairs within the property. Associated complaint.