The Riverside Group Limited (202225303)
The resident’s complaint is about how the landlord has handled his reports about outstanding repairs to a boundary fence.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Thurrock Council (202208626)
The complaint concerns: The Council’s response to reports of antisocial behaviour. The level of cleanliness and maintenance in communal areas.
Clarion Housing Association Limited (202213067)
The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property and its communication. Complaint handling.
Sanctuary Housing Association (202228858)
The complaint is about the landlord’s handling of the resident’s concerns that a bedroom in the property was not sufficiently insulated and was too cold to use. The Ombudsman has also investigated the landlord’s complaint handling.
Warwick District Council (202112751)
The complaint is about the landlord’s: Response to the resident’s reports about the condition of the property following the landlord’s acknowledgement of damp, mould and pest infestation issues. Consideration of compensation for personal injury. Complaint handling.
Arun District Council (202301043)
The complaint is about the landlord’s handling of the resident’s reports regarding: Outstanding roof repairs. Damp and Mould. The associated formal complaint.
Citizen Housing (202227159)
The complaint is about the landlord’s handling of the resident’s: anti-social behaviour (ASB) reports. heating and hot water repairs. rent arrears. The Ombudsman has also investigated the landlord’s complaint handling.
East Devon District Council (202232330)
The resident’s complaint is about the landlords handling of the resident’s requests for: Rehousing. Adaptations following occupational therapist assessments.
London & Quadrant Housing Trust (L&Q) (202300575)
The complaint is about: The landlord’s consideration of the resident’s vulnerabilities and its handling of her request to be rehoused. The landlord’s handling of the associated complaint.
Spitalfields Housing Association Limited (202003302)
The complaint is about: The landlord’s handling of the resident’s request for information about the removal and replacement of cladding on the building. The landlord’s response to enquiries made by the resident relating to fire safety and the EWS1 certificate. The landlord’s handling of the complaint.