All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports of a leak into his property and subsequent damp and mould. The resident’s complaint. The Ombudsman has also commented on the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB); Associated concerns regarding video recording equipment.
The complaint is about the landlord’s handling of: the resident’s reports of repairs to the roof, the bedroom window, and associated remedial work. the associated complaint.
The complaint is about the landlord’s handling of: Boiler repairs. The resident’s complaint.
The complaint is about the landlord’s handling of a leak.
The complaint is about the landlord’s handling of: The resident’s reports of poorly positioned guttering and subsequent internal damage to the property. The resident’s complaint.
The complaint is about the landlord’s: Handling of repairs to the boiler. Handling of associated repairs. Response to a request for compensation for damaged possessions.
The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s rent account. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of repairs.
The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges and communication about those charges.