Arhag Housing Association Limited (202345623)
The complaint is about the landlord’s handling of the resident’s request for replacement windows and repairs to the external render. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Eastlight Community Homes Limited (202340713)
The complaint is about the landlord’s handling of the resident’s reports that her neighbour was: causing noise nuisance. smoking cannabis.
Estuary Housing Association Limited (202310898)
This complaint is about the landlord’s handling of repairs to the trickle vent above the living room window of the property.
Harlow District Council (202347550)
The complaint is about the landlord’s handling of the resident’s request for a mutual exchange.
Hyde Housing Association Limited (202313640)
The complaint is about the landlord’s response to the resident’s report of a leak into the property. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202325559)
The complaint is about the landlord’s: Response to the resident’s reports of rodents in the property. Handling of the resident’s concerns about loft insulation. This investigation also considers the landlord’s record keeping and complaint handling.
Lambeth Council (202310071)
The complaint is about the landlord’s handling of the resident’s: Reports of boiler repairs required in the property. Associated formal complaint.
One Vision Housing Limited (202301849)
The complaint is about the landlord’s response to the resident’s: Reports of noise nuisance. Concerns about contaminated water supply. Report of damage caused during installation of a fire door. Dissatisfaction about the level of service charges. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202225388)
The complaint is about the landlord’s handling of the resident’s report of blocked access to a communal area. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202307796)
The complaint is about the landlord’s response to the resident’s concerns regarding: The level and reasonableness of communal cleaning and management costs payable through the service charge. The standard of cleaning in the communal areas of his block. The Ombudsman has also considered the landlord’s handling of the related complaint.