All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: An electrical safety inspection, including the actions of its officer and its consideration of the resident’s vulnerabilities. The installation of a new front door, including the actions of its officer and its consideration of the resident’s vulnerabilities. The resident’s related complaints.
The complaint is about the landlord's handling of the resident’s reports of: Concerns about the conduct of its contactors attending the property without identification. The associated complaint.
The complaint is about the resident’s reports about the landlord’s handling of; Damp and mould and the subsequent remedial repairs in the property. The claim for damage to the household’s belongings. The management of the tenancy including audits and an alleged breach resulting in allegations of discrimination. The associated complaints.
The complaint is about the landlord’s response to the resident’s reports of: damp and mould. damage to belongings due to the damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Concerns about overcrowding. The investigation has also considered the associated complaint handling.
The resident’s complaint is about the landlord’s response to the resident’s request for information on the introduction of a service charge. The Ombudsman has also considered the associated complaint handling.
The complaint is about: The landlord’s handling of the resident’s report of a roof leak. The landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Request to repair his windows. Reports of damp and mould. Request to replace his storage heater. The Ombudsman has also considered the landlord’s complaint handling.
The resident’s complaint was about: The landlord’s response to the resident’s reports about streetlights including how this report related to the way the landlord collected service charges, the resident’s report of the landlord providing him with inaccurate information and the landlord’s management of the resident’s block. The Ombudsman will consider the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of repairs to her property’s windows.
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