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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Camden Council (202307298)

The complaint is about the landlord’s handling of the resident’s reports regarding: Heating and hot water issues. Damp and mould in the property. Damage to personal property. The complaint.

Camden Council (202409306)

The complaint is about the landlord’s response to the resident’s reports about: Overcrowding in the property. Damp and mould. The boiler. Repairs throughout her home. 

Haringey London Borough Council (202301477)

The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould. Outstanding repairs. The landlord’s complaint handling has also been investigated.

Lambeth Council (202220339)

The complaint is about the landlord’s handling of the resident’s reports of: An ongoing leak in the property, and the subsequent damaged caused. Damp and mould in the property. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the complaint.

London & Quadrant Housing Trust (L&Q) (202314930)

The complaint is about the landlord’s handling of reports of: damp and mould following the completion of repairs. an overflowing rain pipe. The Ombudsman has also looked at the landlord’s complaint handling.