London Borough of Hackney (202322366)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for rehousing due to overcrowding. This report also considers the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
London Borough of Harrow (202344547)
The complaint is about the landlord’s handling of: the resident’s reports of defective windows. the resident’s reports of repairs required to the roof. the associated complaint.
Nottingham Community Housing Association Limited (202310444)
The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated formal complaint.
One Housing Group Limited (202312620)
The complaint is about the landlord’s handling of the resident’s reports of leaks.
Onward Homes Limited (202413224)
The complaint is about the landlord’s handling of repairs to the windows and the patio doors, and subsequent damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Sanctuary Housing Association (202339708)
The complaint is about the landlord’s handling of a roof leak and the associated repairs.
Sovereign Network Homes (Former Network Homes) (202326330)
The complaint is about the landlord’s handling of: The resident’s request for a management transfer. The resident’s reports of leaks, damp and mould and the subsequent repairs.
Stoke-on-Trent City Council (202232604)
The complaint is about the landlord’s handling of the resident’s concerns about the back door to her property. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202318175)
The complaint is about the landlord’s handling of: The resident’s reports of trees blocking her window. The resident’s complaint.
The Havebury Housing Partnership (202121218)
The complaint is about the landlord’s: response to the resident’s: reports about repair issues in her property, including damp and mould; concerns about harassment; complaints handling.