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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Homes Plus Limited (202309279)

The complaint is about the landlord’s response to the resident’s concerns of its staff member’s conduct regarding allegations made against him.

Islington Council (202308362)

The complaint is about the landlord’s handling of: The resident’s reports about damp and mould. The complaint.

London & Quadrant Housing Trust (L&Q) (202219252)

The complaint is about the landlord’s handling of the resident's concerns of repairs required to the front and rear doors of the property, following break-ins. The Ombudsman has also considered the landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (202309955)

The complaint is about the landlord’s handling of the resident’s: Request for an EWS1 form. Request for it to buy back his property. Reports regarding the level of natural light in his property. Concerns about scaffolding. Reports of outstanding communal repairs. Concerns about a change to its pet policy. Concerns about a new intercom system. Complaint.

Settle Group (202215101)

The complaint is about the landlord’s handling of: reports of staff conduct/racial discrimination; the resident’s complaint.