All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The landlord’s handling of the following: the residents report of draughty windows in need of repair. Outstanding works from beginning of tenancy including gaps to back door, removal of rubbish from side of property, replacement of damaged fence panels. Repairs to the bathroom shower, basin tap and door. The subsequent complaint.
The complaint is about the landlord’s handling of the resident’s reports of the following defects in her property: Flooding in the garden. Repairs to the toilet. The Ombudsman has also assessed the landlord’s complaint handling.
The complaint is about the landlord’s handling of antisocial behaviour (ASB).
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a rat infestation in her property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of:
The complaint is about: The landlord’s handling of repairs at the resident’s property and repairs to communal areas of the building. The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The landlord’s response to disrepair in the resident’s previous property. The landlord’s response to a tenancy succession/addition complaint. The landlord’s treatment of the resident with unfair council tax and rent arrears accumulated at the resident’s current property and previous 2 properties. The landlord’s handling of recent complaints of further noise nuisance and ASB caused by a new tenant(s) of the flat situated above the resident’s property. This Service has also considered the landlord’s complaint handling.
REPORT COMPLAINT 202213082 Lambeth Council 5 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The complaint is about the landlord’s handling of the resident’s: Request to have scaffolding removed from the property. Concerns regarding fire safety. Reports of flooding within the property. Request for compensation related to personal injury. Reports of anti-social behaviour from an upstairs neighbour. Request for the shared garden to be equally divided. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s concerns about her patio. The landlord’s complaint handling.